Showroom / Store Manager

Job Title : Store Manager

Location: Bangalore, Chennai, Hosur

Company Overview

DriveX is Indias first fully integrated auto-tech platform for top-quality refurbished pre-owned two-

wheelers, offering an OEM-like buying experience with stringent quality checks and refurbishment. It

operates through company-owned and franchise centres providing end-to-end services including

buying, selling, financing, and servicing. DriveX has revolutionized the used two-wheeler market with

digital tools, transparent pricing, extensive warranties, and a hassle-free customer experience. It has

a strong presence in India with plans for expansion, aiming to make pre-owned two-wheelers reliable

and accessible.

Key Responsibilities:

Customer Service Excellence:

• Maintain a customer-centric approach and ensure a positive experience for all visitors to the showroom
• Respond promptly to customer inquiries, complaints, and concerns, resolving issues effectively and professionally.
• Develop and implement strategies to enhance customer satisfaction and loyalty.

Sales and Profitability:

• Achieve and exceed monthly and annual sales targets for used vehicles
• Analyze sales data and market trends to develop effective sales strategies and pricing models.
• Manage inventory levels, ensuring an optimal mix of vehicles to meet customer demand.

Operations Management:

• Oversee the daily operations of the showroom ensuring compliance with company policies and procedures.
• Monitor and control expenses, maintaining budgetary control and maximizing profitability.
• Ensure the proper maintenance and upkeep of the facilities, equipment, and inventory.

Compliance and Reporting:

• Ensure compliance with all applicable laws, regulations, and company policies related to sales.
• Prepare and present regular reports on sales, profitability, customer satisfaction, and operational metrics to senior management.

People Management:

• Lead, mentor, and manage the showroom team (CREs, sales staff, and support staff).
• Set performance goals, monitor KPIs, and conduct regular performance reviews.
• Coach and train team members to enhance product knowledge, customer handling, and sales skills.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field (preferred).
• Minimum of 5 years of experience in the automotive industry, with prior management experience in a showroom or service center setting.
• Proven track record of achieving sales targets and leading successful teams.
• Excellent customer service, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in computer applications and automotive industry software.