Showroom Sales Manager

Job Summary

We are looking for an energetic and responsible Showroom Manager to manage the day-to-day operations of our showroom. The successful candidate will be responsible for sales, customer service, staff supervision, stock control, showroom presentation, and achieving monthly sales targets.

Key Responsibilities

• Manage the daily operations of the showroom.
• Welcome customers and provide professional product information and recommendations.
• Actively follow up with enquiries received through phone, WhatsApp and social media.
• Prepare quotations and convert enquiries into confirmed sales.
• Achieve monthly showroom sales targets.
• Maintain good relationships with existing customers and develop new customers.
• Supervise showroom sales staff and ensure good customer service.
• Ensure products are properly displayed, priced and kept clean.
• Monitor showroom stock and coordinate replenishment when required.
• Maintain accurate records of sales, quotations, customer enquiries and follow-ups.
• Coordinate customer orders, deliveries and installation/service requirements.
• Handle customer complaints professionally and follow up until resolved.
• Ensure cash, POS and other sales transactions are properly recorded.
• Submit daily/weekly sales and activity reports to management.
• Maintain showroom cleanliness, organization and professional appearance.
• Identify opportunities to increase sales and recommend promotions or marketing activities.
• Perform other showroom and sales-related duties assigned by management.

Candidate Requirements

• Minimum 23 years' experience in showroom, retail or sales operations.
• Previous experience as a Showroom Manager, Store Manager, Sales Supervisor or Senior Sales Executive preferred.
• Strong sales and customer-handling skills.
• Good communication skills in English.
• Basic computer skills, including Excel, email and sales/inventory software.
• Able to manage staff and work independently.
• Good organizational and stock-control skills.
• Target-oriented with a strong willingness to develop sales.
• Honest, responsible, punctual and professional.

Preferred Candidate

• Experience selling home appliances, water purifiers, electronics, sanitary products, building materials, furniture or similar technical products will be an advantage.

Key Performance Indicators (KPIs)

• Monthly sales achievement
• Number of enquiries converted into sales
• Customer follow-up performance
• Showroom stock accuracy
• Customer satisfaction
• Showroom presentation and cleanliness
• Timely reporting and operational accuracy