Showroom Sales Executive

Key Responsibilities:

Customer Experience & Sales

• Welcome and engage customers with a warm, confident and professional approach.
• Understand customer requirements, preferences, occasion and budget.
• Recommend suitable jewellery based on the customer's style and needs.
• Demonstrate strong product knowledge across diamonds, lab-grown diamonds, gold jewellery and collections.
• Handle the complete sales journey from customer interaction to billing and closure.
• Achieve individual and store sales targets.
• Build strong relationships with customers and generate repeat business and referrals.
• Maintain a strong understanding of current products, offers, collections and brand positioning.

Styling & Product Consultation

• Assist customers in selecting jewellery based on their personality, occasion and styling preferences.
• Create a personalised jewellery consultation experience.
• Suggest complementary products and cross-sell/up-sell where appropriate.
• Help customers understand product features, design, diamond specifications, pricing and value proposition.
• Stay updated on jewellery trends and customer preferences.

Store Operations

• Ensure the store is maintained as per Keemti's visual merchandising and retail standards.
• Follow SOPs relating to inventory, billing, security, customer handling and store operations.
• Handle jewellery responsibly and follow all security and operational protocols.
• Support stock counting, product movement and other store activities when required.
• Maintain accurate customer information and follow CRM processes.

Customer Relationship Management

• Capture customer details accurately and maintain customer records.
• Follow up with customers for enquiries, pending purchases and future requirements.
• Develop a strong customer network and contribute to repeat sales.
• Participate in clienteling, events and promotional activities.

Stylist

• Provide personalised jewellery styling and consultation.
• Understand fashion, jewellery trends and customer styling preferences.
• Curate jewellery combinations and complete looks for customers.
• Guide customers on jewellery selection for weddings, occasions, gifting and everyday wear.
• Create an elevated and personalised luxury shopping experience.

Sales Executive

• Focus on customer engagement, lead conversion and sales achievement.
• Handle walk-in customers and sales enquiries effectively.
• Generate and follow up on leads through CRM and other channels.
• Drive individual revenue and conversion targets.
• Support customer retention and repeat business.

Candidate Profile:

• 15 years of experience in jewellery, luxury retail, fashion retail, premium retail or related industries.
• Freshers with strong communication, confidence and a customer-centric attitude may also be considered.
• Strong communication and interpersonal skills.
• Good grooming and professional presentation.
• Passion for jewellery, fashion, styling and luxury retail.
• Strong sales orientation and ability to achieve targets.
• Ability to understand customer needs and provide personalised recommendations.