Showroom Manager

We are looking for a showroom manager who will be responsible for administrative discipline, fair lead allocation, and end-to-end consumer experience across the Nagpur retail cycle — from lead generation through site completion — in coordination with the Business Manager, Design Head.

What you will do

• Drive process/SOP and CRM discipline across main store and design centres
• Own fair, right-fit lead allocation across Business Managers, designers, and locations
• Direct reporting line for offline/field business development — own volume, cadence, quality of field lead generation
• Single point of contact and owner for client escalations
• Final accountability for customer journey — last stop before an issue reaches the Group, beyond Operations Head
• Ensure impartial, conflict-free functioning across both Business Manager teams and all locations
• Weekly consolidated MIS to Regional Head: cycle TAT, lead allocation, escalations, offline BD activity

What we are looking for

• 8 plus years in retail operations / branch administration, ideally in furniture, real estate, durables, or premium retail with a design-consultative sales model.
• Strong process and MIS discipline; comfortable driving compliance without direct sales authority
• Proven people-management experience (has run a field/BD team)
• High credibility and neutrality — able to hold the trust of multiple team leads without owning their targets
• Customer-escalation handling experience essential