Shift Supervisor

Role & responsibilities

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks and executes store operations during scheduled shifts; organizes openings and closing duties as assigned • Provides quality beverages, whole beans and food products consistently for all customers by adhering to all recipe and presentation standards; or customized for customers, including changes such as temperature, quantity of ingredients or substituted ingredients • Follows health, safety and sanitation guidelines for all products • Follows and ensures shift team follows Tata Starbucks store operating policies, procedures and standards, including cash register/management practices as well as store safety and security, and ensures the safety of all other partners during each shift • Discovers and anticipates customer and store needs by constantly evaluating environment and customers for cues • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with customers / responding to their needs through clear and pleasant communication • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed; provides feedback to store manager on partner performance during shift • Creates a positive learning environment by providing clear, specific, timely and respectful coaching Page | 1 and feedback to partners on shift to ensure operational excellence and to improve partner performance & contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team • Recognizes and reinforces individual and team accomplishments by using existing organizational methods and by collaborating with store manager to find new, create and effective methods of recognition • Maintains regular and punctual attendance and meets required dress code • Works flexible hours that may include early mornings, evenings, weekends, nights and/or holidays • Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns

Preferred candidate profile

Ability to direct the work of others • Ability to learn quickly • Effective oral communication skills • Knowledge of the retail environment • Strong interpersonal skills • Ability to work as part of a team

Summary of Experience

Customer service experience in a retail or restaurant environment 1 year • Experience in a role that requires constant interacting with and fulfilling the requests of customers 6 months • Delegating tasks to other employees or coordinating the tasks of two (2) or more employees