GURUGRAM · FULLTIME
Shift Supervisor
Starbucks
Gurugram · onsite · Posted 40d ago
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Undisclosed1–6 yrsfulltimeGurugram
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Section · 01
About this role
Our mission statement - To inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard.
Purpose and Scope of position
This position contributes to our success by:
- Assisting the store manager in executing store operations during scheduled shifts.
- This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers.
- The incumbent is responsible for modelling and acting in accordance with TATA Starbucks guiding principles
Competencies
Achieving Results
Helping Others Succeed
Living Our Misson And Values
Winning With Integrity
Making Every Customer Feel Special
Working Together
Summary of Key Responsibilities
- Responsibilities and essential job functions include but are not limited to the following:
- Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition.
- Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required.
Summary of Experience Education
- Minimum 1 year of experience of handling a team in a retail setup
- Minimum education qualification - 12th / Diploma +
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer ServiceretailSafety and SecurityFood ProductsCash ManagementSanitationoperationsCash Handling
Section · Company
About Starbucks
Starbucks
Hospitality
2.2k+
employees
1971
55 years old
Seattle, Washington
US
About
Starbucks operates in the coffeehouse industry, providing premium coffee, teas, and pastries while fostering community connections and responsible business practices.
Industries
HospitalityRetail
Employee ratings
402 reviews
4.1/ 5
Culture
4.1
Career growth
3.4
Work-life
4.0
Employees rate it well for
Salary45Work Culture32Work Life Balance27Senior Management26Appraisal20
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