Shift Supervisor

flexi-shift supervisor
Now Brewing Talent Seekers! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated
coffee but also connection. We are a neighborhood gathering place, a part of your daily routine. Get to
know us and you will see: we are so much more than what we brew. We call our employees partners
because we are all partners in shared success. We are known to develop and support partners who are
guided by the passion of providing service to others. Wemake sure everything we do is through the lens
of humanityfrom our commitment to the highest-quality coffee in the world, to the way we engage with
our customers and communities to do business responsibly.
Our Mission:
With every cup, with every conversation, with every community we nurturethe
limitless possibilities of human connection.
Job Summary and Mission
This position contributes to Starbucks success by assisting the store manager in executing storeoperations
during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and
maintain the Starbucks Experience for our customers. Models and acts in accordance with Tata Starbucks
guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to:

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Tata
Starbucks and executes store operations during scheduled shifts; organizes openings and closing
duties as assigned

Provides quality beverages, whole beans and food products consistently for all customers by adhering
to all recipe and presentation standards; or customized for customers, includingchanges such as
temperature, quantity of ingredients or substituted ingredients

Follows health, safety and sanitation guidelines for all products
Follows and ensures shift team follows Tata Starbucks store operating policies, procedures and
standards, including cash register/management practices as well as store safety and security, and
ensures the safety of all other partners during each shift

Discovers and anticipates customer and store needs by constantly evaluating environmentand
customers for cues
Delivers legendary customer service to all customers by acting with a customer comes firstattitude
and connecting with customers / responding to their needs through clear and pleasant communication
Communicates information to manager so that the team can respond as necessary to create the Third
Place environment during each shift
Assists with new partner training by positively reinforcing successful performance and giving
respectful and encouraging coaching as needed; provides feedback to store manager on partner
performance during shift

Creates a positive learning environment by providing clear, specific, timely and respectful coaching
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and feedback to partners on shift to ensure operational excellence and to improvepartner performance
& contributes to positive team environment by recognizing alarms or changes in partnermorale and
performance and communicating them to the store manager

Maintains a calm demeanor during periods of high volume or unusual events to keep store operating
to standard and to set a positive example for the shift team
Recognizes and reinforces individual and team accomplishments by using existing organizational
methods and by collaborating with store manager to find new, create andeffective methods of
recognition

Maintains regular and punctual attendance and meets required dress code
Works flexible hours that may include early mornings, evenings, weekends, nights and/orholidays
Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required
Develops positive relationships with shift team by understanding and addressing individual
motivation, needs and concerns
Summary of Experience

Customer service experience in a retail or restaurant environment 1 year
Experience in a role that requires constant interacting with and fulfilling the requests ofcustomers
6 months

Delegating tasks to other employees or coordinating the tasks of two (2) or more employees
6 months
Required Knowledge, Skills and Abilities

Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the retail environment
Strong interpersonal skills
Ability to work as part of a team
Competencies

Achieving results
Helping others succeed
Living our Mission and Values
Winning with integrity
Making every customer feel special
Working together
Let us give you the opportunity to be part of something bigger than yourself. It is time
for you#tobeapartner. Apply today!