Shift Supervisor

Binated is hiring for Shift Supervisor in Pune!

The Shift Supervisor is responsible for ensuring the smooth execution of daily operations during their assigned shift. This role owns the timely movement of work through the production pipeline, ensuring orders are completed on time, quality standards are maintained, and operational bottlenecks are resolved quickly.

The Shift Supervisor is accountable for keeping work flowing, coordinating teams, and ensuring that every order is cleared according to service level agreements (SLAs).

Online: Please submit your resume to [HIDDEN TEXT] for faster response times

Job Type: Full-time, Permanent

Walk-In interview available 

Location: Binated -55/2, Ganeshkhind Rd, Jagdishnagar, Sadhu Vasvani Nagar, Aundh, Pune, Maharashtra 411007

Key Responsibilities

• Strong command over written and verbal English
• Willing to work in Night shifts 
• Should be ready to Work from Office in Pune
• 5 days working
• Graduate preferred 
• Immediate joiners preferred
• Must have all educational and employment documents

Order Management

• Take complete ownership of all orders during the assigned shift.
• Ensure all assigned orders are processed and cleared within agreed turnaround times.
• Monitor live queues and prioritize work based on urgency, customer commitments, and production capacity.
• Escalate high-priority or at-risk orders before they become overdue.
• Follow up with teams to eliminate pending work and maintain workflow continuity.

Team Supervision

• Supervise day-to-day activities of production staff.
• Assign work based on workload, skills, and priorities.
• Ensure adequate staffing throughout the shift.
• Conduct shift handovers with clear communication of pending work and priorities.
• Coach team members to improve productivity and quality.

Operational Excellence

• Monitor productivity and workflow throughout the shift.
• Identify bottlenecks and implement immediate corrective actions.
• Ensure adherence to standard operating procedures (SOPs).
• Coordinate with Quality, Customer Service, and Operations teams to resolve issues quickly.
• Drive continuous improvement initiatives to increase efficiency.

Quality & Compliance

• Ensure work meets company quality standards before completion.
• Verify that process guidelines and customer specifications are followed.
• Maintain compliance with company policies and operational procedures.

Reporting

• Prepare end-of-shift reports, including:
• Orders received
• Orders completed
• Pending orders with reasons
• SLA performance
• Productivity metrics
• Quality issues
• Resource or system concerns
• Escalate recurring operational issues to management with recommended solutions.

Key Performance Indicators (KPIs)

• Order clearance rate
• SLA compliance
• Pending order percentage
• Productivity per team member
• Quality and rework rate
• On-time delivery
• Escalation response time
• Team attendance and shift discipline

Required Skills

• Strong leadership and decision-making abilities.
• Excellent organizational and time management skills.
• Ability to work under pressure and manage multiple priorities.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency with production management systems and Microsoft Excel.

Qualifications

• Bachelor's degree or equivalent experience.
• 2–5 years of experience in operations, production, or customer service, with at least 1 year in a supervisory role.
• Experience managing shift-based teams in a fast-paced operational environment.

Job Requirements: 

• Strong command over written and verbal English
• Willing to work only in Night shifts 
• Should be ready to Work from Office in Pune
• 5 days working
• Graduate preferred 
• Immediate joiners preferred
• Must have all educational and employment documents

Benefits:

• Leave encashment
• Provident Fund

Supplemental Pay Types:

• Overtime pay
• Shift allowance
• Yearly bonus

Binated does not charge any fee at any stage of the recruitment & selection process. Binated has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If at all you notice the above, please bring it to our attention immediately