Shift Manager

Roles & Responsibilities

Customer Service & Store Operations

• Maintain high standards of customer service, store ambience, and overall facilities.
  
  
• Greet customers, assist with queries, and ensure a smooth service experience.
  
  
• Keep the store clean, organized, and fully operational at all times.
  
  

Inventory & Stock Management

• Check received stock against invoices to ensure accuracy.
  
  
• Mark prices on stock and restock shelves in time.
  
  
• Maintain stock levels, supplies, and inventory records.
  
  
• Order groceries and required supplies as per business needs.
  
  

Cash & Account Management

• Receive cash and provide accurate change.
  
  
• Balance daily cash receipts and make deposits.
  
  
• Record Visa and debit transactions accurately.
  
  
• Maintain and update the manual general ledger.
  
  
• Print, record, and verify receipts.
  
  
• Reconcile bank statements regularly.
  
  
• Track customer credit and ensure timely collection of receivables.
  
  

Record Keeping & Documentation

• Maintain log books, accounts, and price records systematically.
  
  
• Ensure all paperwork, cash logs, and inventory records are updated and error-free.
  
  

Requirements

• Experience in Operations is mandatory.
  
  
• QSR (Quick Service Restaurant) experience is required.
  
  
• Strong customer service skills and basic accounting knowledge.
  
  
• Good communication, integrity, and attention to detail.