Shift Manager

Job Description
1. JOB DETAILS:
Position Title:
Department:
Reporting to
Assistant GDM / Senior Assistant GDM
Operations Dominos Pizza
Store Manager / Cluster Manager (In case SI)
2. JOB PURPOSE:
The shift Manager (AM/ASM) would be responsible for handling the shift. His/her majority of the time
is spent in meeting Guest expectations, running smooth operations, motivating the restaurant staff &
ensuring product quality.
3. JOB DIMENSIONS:
Operating Budget
/ Revenues
Financial Data &
Number of Staff Supervised:
Direct Reports:
Total:
4. KEY ACCOUNTABILITIES:
Description
Performance Indicators
Leads Operational Excellence and the Guest Experience:
1. Role models expected behavior and coaches team on
hospitality standards
3. Executes processes that ensure the restaurant meets
safety and sanitation standards
4. Executes processes that ensure inside and outside
cleanliness standards are met
5. Ensures self and team handles all Guest concerns utilizing
LEADS with a sense of urgency
6. Responds to all Guest feedback with action plans to
address opportunities
7. Ensures all shifts are appropriately staffed to achieve
service with speed goals
9. Empowers the team to satisfy Guest needs and resolve
concerns
10. Removes barriers to delivering Hospitality behaviors
11. Communicates Guest feedback to the team and involve in

action plans to resolve issues
Builds Team Talent:

1. Handles all employee concerns with a sense of urgency
2. Treats all team members fairly and with respect
3. Ensures no team members is placed in position until all
training is complete
4. Provides regular communication to team including goals
and results
5. Source, trains, retains, and develops team members that
improve the Guest experience
6.Executes team service through effective scheduling, cross
training, and deployment
7. Executes development plans for talented team members to
grow their career
Drives Sales Growth:

1. Owns local store marketing in trade area, becoming
integrated into the community
2. Tracks results
3. Involves entire team by communicating goals, results, and
action plans
4. Ensures the restaurant is well maintained including
cleanliness
5. Ensure all products are available to Guests every shift and
execute all products to standard
6.Utilizes appropriate suggestive selling
Plans and Communicates:
•
1. Discusses issues with other managers
2.Discusses shift plan with team
3. Involves entire team by communicating goals, results, and
action plans
4. Makes adjustments to assignments during the shift to
achieve goals
5. Ensures self and team handles all Guest concerns utilizing
LEADS with a sense of urgency
6. Executes travel paths and delegates tasks as required
7. Ensures each shift is appropriately staffed to meet
hospitality with speed goals

5. JOB CONTEXT:
6. COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
•
All department
7. QUALIFICATIONS, EXPERIENCE, & SKILLS:
Skills: Speaks/Reads English, Math, On-boarding of new employees, Team building, Conflict
management, Root cause analysis, Problem solving, At least 18 years of age
•
•
Qualification 3 Years Hotel Management Degree/Diploma, Graduate
Experience Minimum 0-2 years experience in Food Services or Retail industry & IHM Freshers