MUMBAI · FULLTIME
Shift Lead
dixit infotech services pvt ltd
Mumbai · onsite · Posted 13d ago
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Section · 01
About this role
Review handover, critical incidents, pending tickets, scheduled activities, and resource availability.
During Shift: Monitor ticket queues, SLA performance, escalations, user issues, and team workload.
Escalation Management: Ensure critical issues are escalated to the appropriate resolver teams within defined timelines.
End of Shift: Complete a structured handover covering open tickets, major incidents, pending actions, risks, and planned activities.
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Section · 02
Skills
Section · Company
About Dixit Infotech Services
dixit infotech services pvt ltd
IT Services & Consulting
750
employees
1979
47 years old
Mumbai, Maharashtra
India
₹3.5L PA avg
Avg at Dixit Infotech Services
₹3L – ₹8L PA
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