SharePoint & Power Automate Support Engineer

Experience: 6-9 years

Key Responsibilities

• 6-9 years of experience in SharePoint Online development, administration, and application support, preferably in a Managed Services environment.
• Hands-on experience in SharePoint Online administration, including sites, site collections, lists, libraries, content types, metadata, versioning, and permissions management.
• Experience in SharePoint customization and maintenance, including configuring sites, forms, lists, libraries, and existing solutions based on business requirements.
• Experience in SharePoint-based document management systems (DMS), including document collaboration, metadata management, approval workflows, and document lifecycle management.
• Strong understanding of SharePoint permissions and access management, including user and group permissions, sharing configurations, permission inheritance, and troubleshooting access issues.
• Hands-on experience in Microsoft Power Automate, including creating, maintaining, and troubleshooting cloud flows, automated triggers, approval workflows, and business process automation.
• Experience in Power Automate troubleshooting, including investigating failed flows, connector issues, authentication errors, run history, and implementing corrective actions.
• Experience supporting SharePoint-integrated workflows and document approval processes, including electronic signature integrations where applicable.
• Working knowledge of SharePoint and Power Automate integrations with Microsoft 365 services and other connected systems, including troubleshooting integration-related issues.
• Experience in application maintenance and minor enhancements, including modifying existing configurations, workflows, and solutions based on approved requirements.
• Hands-on experience in L2/L3 application support, including incident investigation, root cause analysis, recurring issue resolution, and production issue management.
• Experience using ServiceNow or similar ITSM tools to manage incidents, service requests, problems, and changes in accordance with defined SLAs.
• Strong understanding of ticket prioritization, escalation management, and production support processes, with the ability to investigate and resolve issues independently.
• Experience in technical documentation and knowledge management, including maintaining SOPs, troubleshooting guides, knowledge articles, and operational reports.
• Ability to work effectively in a Managed Services delivery model, coordinating with stakeholders, maintaining service quality, adhering to SLAs, and providing support during the required shift hours.