SharePoint Operation Analyst

Job Requisition ID #

26WD101813

Position Overview

This is a full-time position for an IT Infrastructure Specialist - SharePoint to join the Autodesk Collaboration Team in Bengaluru. The role is part of our 24x7 support operations and requires hands-on knowledge of SharePoint Online, along with an interest in developing broader Microsoft 365 collaboration skills.

The role focuses on operational support, troubleshooting, service monitoring, access management, and routine SharePoint administration. The successful candidate will work alongside experienced team members to maintain reliable collaboration services while continuing to develop technical expertise across Microsoft 365 technologies.

Responsibilities:

• Provide operational support and administration for SharePoint Online and related Microsoft 365 collaboration services.
• Troubleshoot issues related to site access, permissions, sharing, storage, synchronization, search, and user access.
• Administer SharePoint sites, permissions, groups, sharing settings, and standard service configurations.
• Monitor Microsoft 365 service health and respond to incidents and service requests within defined service-level agreements (SLAs).
• Perform routine administrative tasks and reporting using PowerShell and Microsoft 365 administration tools.
• Assist with site migrations, configuration changes, incident investigations, and service improvement activities.
• Maintain technical documentation, troubleshooting guides, and knowledge articles.
• Collaborate with senior engineers, the Service Desk, Identity, Security, and other teams to resolve issues.
• Escalate complex or high-impact issues in accordance with established operational procedures.

Minimum Qualifications:

• 2-5 years of relevant Level 2 (L2) support experience with SharePoint Online or Microsoft 365 collaboration services.
• Hands-on knowledge of SharePoint Online administration, including sites, permissions, sharing, groups, and access management.
• Understanding of SharePoint Online, storage, synchronization, and collaboration concepts.
• Basic to intermediate proficiency in PowerShell for administration and reporting.
• Understanding of Active Directory, Microsoft Entra ID, authentication, and Microsoft 365 identity concepts.
• Strong troubleshooting, communication, and documentation skills.
• Willingness to work in a 24x7 rotational shift model, including on-call or after-hours support when required.
• Willingness to learn and support other Microsoft 365 technologies as required.

Preferred Qualifications:

• Working knowledge of OneDrive for Business, Microsoft Teams, and Microsoft 365 Groups.
• Exposure to SharePoint migrations or Power Platform.
• Understanding of Microsoft 365 security, sharing, retention, and compliance fundamentals.
• Ability to analyze technical issues using established troubleshooting procedures.
• Experience working in enterprise SharePoint Online environments and following IT service management processes.
• Ability to work independently on defined assignments while seeking guidance for unfamiliar or complex issues.
• Strong interest in developing broader expertise across SharePoint and Microsoft 365 collaboration technologies.

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