SharePoint Online / On-Prem & Microsoft Teams Administrator

Job Title: Junior SharePoint Online / On-Prem & Microsoft Teams Administrator

Key Responsibilities

SharePoint Online

• Assist with the creation and management of SharePoint sites, document libraries, lists, and permissions.
• Support end users with issues related to access, document management, and sharing.
• Help maintain OneDrive for Business settings and troubleshoot sync issues.
• Monitor storage usage and site/activity reports.
• Work with senior administrators on basic configurations, including content types, metadata, and basic retention settings.

SharePoint On-Premises 2016/2019/Subscription Edition

• Perform basic site and permission management using Central Administration or delegated tools.
• Assist with routine operational tasks such as checking service health, verifying scheduled jobs, and reviewing logs.
• Support senior administrators during maintenance windows, patching, and farm updates.
• Learn to review ULS logs and troubleshoot common access- or search-related issues.

Microsoft Teams

• Help provision Teams and channels and manage membership requests.
• Support users with Teams meeting issues, channels, file access, and cross-application integrations.
• Monitor Teams activity and assist with policy updates under senior guidance.
• Assist with guest access requests and help ensure appropriate security controls are followed.

Governance, Security & Compliance

• Follow established governance processes for site creation, permissions, and Teams lifecycle management.
• Assist with reviews of external sharing, guest access, and group memberships.
• Support the implementation of retention labels, DLP alerts, sensitivity labels, and other general compliance activities under supervision.

Automation & Reporting

• Run existing PowerShell scripts for routine tasks such as health checks, permissions reviews, and provisioning.
• Assist in creating simple reports on usage, storage, and activity using Microsoft 365 admin center tools.
• Develop PowerShell skills to automate repetitive administrative tasks over time.

Support & Operations

• Serve as a Tier 1/Tier 2 support resource for SharePoint and Microsoft Teams issues.
• Troubleshoot permissions, synchronization issues, and user access problems.
• Update documentation, knowledge base articles, and user guides.
• Work with senior administrators on escalations and more complex incidents.

Required Qualifications

• Experience with Microsoft 365 administration or relevant internship/technical support experience.
• Basic understanding of:
• SharePoint Online concepts, including sites, libraries, and permissions.
• Microsoft Teams structure, including teams, channels, meetings, and policies.
• Microsoft Entra ID concepts, including users and groups.
• Foundational PowerShell knowledge, including running scripts and creating simple commands.
• Strong troubleshooting, communication, and customer service skills.
• Willingness and enthusiasm to learn SharePoint On-Premises fundamentals and Microsoft 365 governance.

Preferred Qualifications

• Exposure to SharePoint On-Premises environments.
• Basic experience with Power Automate and simple flows.
• Familiarity with OneDrive synchronization behavior and troubleshooting.
• Experience working with Microsoft 365 administration or support environments.

Preferred Certifications

Certifications are preferred but not required:

• Microsoft 365 Fundamentals (MS-900)
• Microsoft Teams Administrator Associate (MS-700)
• Power Platform Fundamentals (PL-900)

Core Competencies

• Willingness to learn and grow technical skills.
• Strong attention to detail.
• Customer service mindset with patience and empathy.
• Ability to document procedures, troubleshooting steps, and solutions clearly.
• Strong communication and problem-solving skills.
• Ability to work collaboratively with senior administrators and cross-functional teams.
• Team player with a proactive and positive approach.