Shared Mailbox

Job Summary:

• Provide technical assistance and resolve customer inquiries related to Product Compliance and Conflict

Minerals.

• Supervise and respond to customer requests regarding compliance documentation and conflict mineral

declarations.

• Generate compliance and sales status reports for part numbers using various applications.
• Manage workload distribution and task assignments within the support team.
• Interface with internal teams and external customers to resolve issues related to material declarations.
• Ensure timely and accurate communication to maintain high customer satisfaction.

Key Responsibilities:

• Addressing emails in shared email box on Compliance and Conflict Mineral queries / requests.
• Flexible problem-solver who will assist customers in resolving any customer inquiries on compliance

and conflict Mineral requests

• Understanding the difference of Regulatory Compliance against other product technical related queries

and assigning to the concerned.

• Communicating with Business Analyst to obtain Sales volumes for bulk requests.
• Generating part status and compliance status report for all p/ns requested.
• Assigning bulk requests based on the scope of work to different BU teams
• Follow up with BU TLs to obtain a completion status of each requests.

• Exhibiting an ability to maintain progress on multiple tasks,set priorities,and manage time effec-

tively.

• Weekly update of each request to customer or stakeholders.

Required Qualifications:

• 1 to 2 years relevant experience in managing shared email box. Understanding customer queries

and accordingly processing it further.

• Strong Written and Verbal communication (English) and Interpersonal skills
• Knowledge in MS Office (Excel, Word, PowerPoint)
• Passionate about serving customers, technically oriented, and interested in working for a world

leader in Connectivity.

• Optional- Knowledge of European directives and regulations EU RoHS/ EU ELV, REACH, CA prop

65 etc.