SFDC Business Analyst

***We are looking for SFDC BA who can join us immediately at our Bangalore Office ***

• Roles & Responsibilities:
• Gather, analyze, and document business and technical requirements from stakeholders.
• Translate requirements into user stories, acceptance criteria, process flows, and functional specifications.
• Leverage strong Salesforce development knowledge to assess technical feasibility, impact, dependencies, and risks.
• Collaborate with Salesforce Architects, Developers, QA, Integration, and Product teams for solution delivery.
• Strong understanding of Salesforce configuration, data model, security, Flow, Apex, LWC, SOQL, and APIs/integrations.
• Perform gap analysis and recommend scalable Salesforce solutions and process improvements.
• Manage and prioritize product backlog in collaboration with Product Owners.
• Facilitate Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Review, and Retrospectives.
• Act as Scrum Master by removing impediments, tracking sprint progress, and ensuring timely delivery.
• Coordinate SIT/UAT/PROD, defect triage, release activities, and production support.
• Track risks, dependencies, action items, and delivery status and communicate effectively with stakeholders.
• Ensure adherence to Agile/Scrum practices, Salesforce best practices, and delivery standards.

• Required Skills & Experience
• 5+ years of Salesforce experience with a Salesforce Business Analyst background.
• Strong Salesforce technical knowledge across Apex, LWC, Flow, SOQL, APIs, integrations, data model, and security.
• Strong experience in Business Analysis, requirement gathering, user stories, process mapping, and impact analysis.
• Proven experience as a Scrum Master in an Agile environment.
• Excellent stakeholder management, communication, facilitation, and problem-solving skills.
• Ability to bridge business requirements and technical solutioning.
• Salesforce certification(s) preferred.
• Exposure to Agentforce/AI, Data Cloud, or other emerging Salesforce technologies is an advantage.