Servicing Training Specialist - KYC

The Servicing Training Specialist role facilitates key learning and development initiatives that support business objectives and fosters employee growth. They are responsible for conducting onboarding sessions for new hires and support continuous learning initiatives, conducting refreshers and facilitating upskilling opportunities. The Servicing Training Specialist must guarantee that all training materials are up-to-date, meticulously maintained and version-controlled as well as supporting the planning & logistics of training sessions.

Activities performed on the job

Qualifications

• Certified facilitator:
  • Successful completion of internal certification programs or mechanisms established by the organization to qualify for facilitating training sessions
  • Demonstrated ability to adhere to and implement the organizations training standards and protocols

• Facilitation Experience:
  • Demonstrated experience in facilitating training sessions & workshops for diverse audiences
  • Expertise in using various facilitation techniques to engage participants and enhance learning outcomes

• Communication and Presentation Skills:
  • Exceptional presentation and public speaking skills, with the ability to convey complex information in a clear and engaging manner
  • Strong ability to create an interactive and inclusive learning environment

• Adaptability and Responsiveness:
  • Ability to adapt facilitation style and methods to meet the needs of different learning styles and participant backgrounds
  • Quick and effective responsiveness to participant feedback and questions during sessions.
    
    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.