Servicing Collections Associate

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations team at Brex

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What you'll do

You will be responsible for collecting on outstanding funds, risk management and additional projects within the Servicing Collections function. You will be responsible for managing B2B stakeholders with an emphasis on negotiations and collections. 

Where you’ll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! 

Responsibilities

Comply with Servicing Standard Operating Procedures (SOPs), ensuring tasks related to payment plans and other guidelines are effectively completed in a timely manner

Collaborate with CX, UW, Sales, CSM, and Risk teams to devise and implement strategies aimed at maximizing long-term customer repayments, particularly in delinquency scenarios

Identify and suggest improvements to payment plans/settlement options, considering trade-offs and additional credit exposure, to optimize recoveries

Provide support to the Underwriting, Accounting, and Finance teams by offering visibility into ongoing customer negotiations and Servicing results

Work effectively with various partners to ensure a harmonized approach towards achieving common goals

Swiftly comprehend escalated customer repayment scenarios by analyzing context across systems, payment history, market, and industry trends

Extract and present data using Hex and Google Sheets

Requirements

1+ years of of experience in a customer-facing role

Strong ability to problem solve and resolve escalated customer issues

Excellent verbal, written, and interpersonal communication skills

Ability to multitask in a fast paced environment

Ability to build rapport and maintain business relationships

Experience using Microsoft Office/Google Apps

Experience using Salesforce Service Cloud, Salesforce Reporting, queue management, and Excel Functions

Must be willing to work in office 3 days per week on Monday, Wednesday and Thursday

Bonus Points:

Previous experience in commercial receivable recoveries

A basic understanding of FDCPA, TCPA, and Credit Reporting

Experience using Retool

Compensation

The expected salary range for this role is $49,200 - $61,500 CAD, with the opportunity to make an additional commission. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a  brex.com  domain. Any outreach claiming to be from Brex via other sources should be ignored.