Services Support Coordinator I

Key Responsibilities Project Coordination

• Coordinate with engineering, site teams, and vendors for project execution activities
• Track project progress, timelines, and deliverables across multiple sites
• Support manpower planning, material readiness, and execution coordination
• Ensure effective communication across cross-functional teams

Documentation Management (Core Responsibility)

• Coordinate preparation of L2 to L4, SAT, ISAT documentation and HOTO handover packages
• Maintain document registers, trackers, and submission schedules
• Track document status and ensure timely submission and approvals
• Validate completeness and accuracy of documentation as per project requirements
• Ensure document version control, traceability, and audit readiness

Handover Compliance

• Coordinate preparation of final handover documentation including drawings, test reports, and commissioning records
• Support smooth HOTO execution with complete documentation and approvals
• Ensure compliance with customer specifications and company standards

Service Support Operations

• Support preventive maintenance planning and service coordination activities
• Track service requests, SLA adherence, and escalation closures
• Assist in implementation of service bulletins and corrective actions

Reporting Tracking

• Prepare MOMs, action trackers, and project status reports
• Monitor pending actions and follow up for timely closure
• Provide regular updates to management and project stakeholders

Customer Stakeholder Coordination

• Act as point of contact for documentation-related customer interactions
• Support customer submissions, review comments, and approval tracking
• Coordinate with internal teams and vendors for issue resolution