Services Digital Tools Leader

·      Enable FSRs & sub-contractors with required systems and tools .

·      Drive Digitalization and process improvements.

•        Deploy bFS releases. Responsibilities include Training, deployment, adoption monitoring and troubleshooting.

•       Manage administrative activities of bFS/ User management / data management / L2 support for bFS

•       Deployment of digitalization initiatives from the global team and improve adoption

•       Initiate local digitization activities for better monitoring and control of operational metrics

• Contribute to productivity improvements, monitor and analyze major KPIs and implement actions leading to efficiency and cost improvements

• Continuous communication and trainings

Ability to communicate clearly and concisely, fluent in both oral and written skills

• Conversant with working in a large matrix organization, Good networking skills

• Digital savvy and a quick learner Education University Graduate degree

Working experience with Sales force (bFo/bFS)

•       Proficient in Tableau and creating dashboards, Power BI user

•       Knowledge of SAP and Oracle

•       Comfortable in creating Excel dashboards, working with Marcos, PowerPoint