Servicenow Walkin Tcs Hyderabad

Key Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules.
• Build scalable workflows, business rules, client scripts, UI policies, script includes, and custom applications.
• Configure and implement ServiceNow solutions aligned with business requirements.
• Develop integrations using REST, SOAP, IntegrationHub, MID Server, and third-party applications.
• Perform platform upgrades, patch management, and instance maintenance activities.
• Create technical design documents, solution blueprints, and deployment plans.
• Troubleshoot and resolve platform-related issues.
• Collaborate with stakeholders, architects, business analysts, and support teams.
• Ensure compliance with ServiceNow development standards and governance practices.

Required ServiceNow Module Experience

HR Service Delivery (HRSD)

• Employee Center
• Case Management
• Lifecycle Events
• Knowledge Management
• HR Workflows

Customer Service Management (CSM)

• Case and Complaint Management
• Agent Workspace
• Omnichannel Capabilities
• Service Operations

Governance, Risk & Compliance (GRC/IRM)

• Policy and Compliance Management
• Risk Management
• Audit Management
• Vendor Risk Management

Security Operations (SecOps)

• Vulnerability Response
• Security Incident Response
• Threat Intelligence
• Configuration Compliance

Integrated Risk Management (IRM)

• Risk Framework Design
• Controls Testing
• Risk Assessments
• Continuous Monitoring