ServiceNow Techno-Functional Project Manager

Techno-Functional Project Manager ServiceNow (SOM/OMT/SOMT)

Experience

• 12+ years of total IT experience
• Minimum 5 years of hands-on experience managing ServiceNow implementation programs
• Immediate to short joiners preferred

Location

Bangalore, Chennai, Hyderabad, Navi Mumbai

Role Summary

We are looking for a highly experienced and result-oriented Techno-Functional Project Manager with strong expertise in ServiceNow implementations, particularly across SOM (Service Order Management), OMT (Order Management for Telecommunications), and SOMT modules. The ideal candidate should possess a blend of project management, functional consulting, stakeholder management, and technical delivery expertise, with the ability to drive complex multi-vendor programs from initiation through successful go-live.

Key Responsibilities

• Lead end-to-end ServiceNow implementation and transformation programs.
• Drive delivery of ServiceNow solutions with focus on ITSM, SOM, OMT, and SOMT capabilities.
• Manage project scope, timelines, budgets, risks, dependencies, and resource planning.
• Coordinate with business stakeholders, product owners, architects, development teams, and vendors to ensure successful execution.
• Manage multiple vendors and cross-functional teams in a complex delivery environment.
• Track project progress, dependencies, and deliverables using Jira and Agile project management methodologies.
• Conduct governance meetings, steering committee reviews, and executive status reporting.
• Ensure adherence to project management best practices, quality standards, and compliance requirements.
• Drive issue resolution, risk mitigation, and escalation management.
• Support solution design discussions and provide techno-functional guidance throughout the project lifecycle.
• Ensure successful user adoption, deployment planning, and transition to support teams.

Required Skills & Experience

ServiceNow Expertise

• Strong experience in ServiceNow implementation and delivery.
• Hands-on understanding of:
• ServiceNow ITSM
• Service Order Management (SOM)
• Order Management for Telecommunications (OMT)
• SOMT Modules
• Experience working on telecom or enterprise workflow transformation projects is highly desirable.

Project Management

• Proven track record of managing large-scale ServiceNow implementation programs.
• Strong stakeholder and executive management skills.
• Experience handling distributed teams and multi-vendor delivery models.
• Expertise in Agile, Scrum, and Hybrid delivery methodologies.

Tools & Technologies

• Jira
• Confluence
• ServiceNow Platform
• Agile Project Management Tools
• Reporting & Governance Tools

Soft Skills

• Self-driven and highly accountable.
• Strong leadership and decision-making capabilities.
• Excellent communication and stakeholder management skills.
• Ability to work in a fast-paced environment with minimal supervision.
• Strong problem-solving and conflict resolution skills.

Preferred Qualifications

• ServiceNow Certifications (CSA, CIS, ITSM, Telecom-related certifications preferred).
• PMP, PRINCE2, Certified Scrum Master (CSM), SAFe, or equivalent certifications.
• Experience in telecom, managed services, or large enterprise transformation projects.

Ideal Candidate Profile

A seasoned Project Manager who combines strong ServiceNow techno-functional expertise, delivery leadership, and multi-vendor program management experience. The candidate should have a proven ability to manage complex ServiceNow transformation initiatives, preferably within telecom or large enterprise environments, while ensuring business outcomes, delivery excellence, and stakeholder satisfaction.

Notice Period: Immediate / 0-30 Days Preferred.

Experience: 15+ Years