ServiceNow Technical Developer

Critical Skills to Possess:

• 8+ years of experience with ServiceNow and HPSM (HP Service Manager).
• Hands-on experience in ServiceNow ITSM module implementation and customization.
• Deep understanding of HPSM data structures and service management processes.
• Proficiency in JavaScript, Glide API, and ServiceNow scripting.
• Experience with data migration tools (e.g., Import Sets, Transform Maps, IntegrationHub, ETL).
• Strong experience in CMDB, Incident, Change, Problem, and Request Management.
• Familiarity with REST/SOAP APIs, integrations, and ServiceNow MID server setup

Roles and Responsibilities:

• Lead the migration planning, design, and execution of HPSM to ServiceNow transition.
• Perform data mapping, transformation, and migration of historical and active records (Incidents, Changes, Problems, etc.).
• Analyze and replicate existing HPSM workflows into ServiceNow using Flow Designer, Business Rules, UI Policies, and Workflows.
• Collaborate with business and technical stakeholders to gather and validate requirements.
• Work closely with ServiceNow developers and architects to configure/customize modules (ITSM, CMDB, etc.).
• Perform rigorous testing, validation, and reconciliation to ensure data and process accuracy.
• Provide cutover planning, go-live support, and post-migration troubleshooting.