Servicenow Technical Consultant

We are looking for a ServiceNow Administrator/Developer to manage daily ServiceNow support, configuration, and enhancements. The role includes resolving incidents and access issues, maintaining users, groups, roles, forms, catalogs, workflows, notifications, SLAs, reports, and dashboards.

The candidate should be able to develop and troubleshoot ServiceNow scripts, Flow Designer processes, integrations, data imports, and deployment activities. They will also support releases, upgrades, production changes, platform health monitoring, and documentation.

The ideal candidate has strong ServiceNow administration, ITSM, Service Catalog, JavaScript/Glide API, integration, troubleshooting, and stakeholder communication skills.

• Manage and resolve BAU ServiceNow incidents and service requests, including access issues, form and field changes, reports, notifications, data corrections, stuck approvals, and stuck requests.
• Perform ServiceNow user and access administration, including user/group management, roles, group memberships, delegated approvals, ACLs, and access troubleshooting.
• Design, configure, and maintain Service Catalog components, including catalog items, variables, variable sets, record producers, and order guides.
• Configure and troubleshoot catalog fulfillment processes, approval workflows, task routing, and related service requests.
• Develop, modify, and troubleshoot Flow Designer flows and legacy workflows, including approvals, task creation, notifications, and integrations.
• Develop and maintain ServiceNow scripts, including Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Scheduled Jobs, and Fix Scripts using JavaScript and Glide APIs.
• Configure and troubleshoot email notifications, notification templates, inbound email actions, and email delivery issues.
• Manage and configure SLA definitions, schedules, assignment rules, and Incident/Change/Problem processes.
• Configure and maintain ServiceNow forms, fields, layouts, and process configurations based on business requirements.
• Manage Update Sets and application releases, ensuring clean packaging and migration across Development, Test, and Production environments.
• Support deployment activities, including preview collision resolution, change request preparation, implementation plans, testing plans, backout plans, and production deployments during approved change windows.
• Support integrations and data management, including LDAP/Azure AD, SSO, Import Sets, Transform Maps, scheduled data loads, REST/SOAP integrations, and basic MID Server troubleshooting.
• Investigate and resolve integration failures, data synchronization issues, and scheduled data load problems.
• Develop and maintain ServiceNow reports, dashboards, and Performance Analytics widgets based on business requirements.
• Monitor and troubleshoot ServiceNow instance health, including system logs, slow performance, failed scheduled jobs, flow/workflow errors, and other platform issues.
• Support ServiceNow upgrade activities, including pre-upgrade checks, post-upgrade validation, issue resolution, and testing as required.
• Provide technical advisory and consultation to ServiceNow administrators on configuration approaches, best practices, and solution design.
• Review ServiceNow administrator changes and provide technical guidance and production-readiness validation before deployment.
• Ensure ServiceNow configurations and customizations follow best practices, maintainability standards, and change management processes.
• Collaborate with business users, application teams, infrastructure teams, and other stakeholders to understand requirements and deliver ServiceNow solutions.
• Maintain appropriate technical documentation for configurations, customizations, integrations, deployments, and operational procedures.
   

  Required Skills

• Strong hands-on experience in ServiceNow administration and configuration.
• Experience with Service Catalog, Flow Designer, Workflows, Notifications, SLAs, and ITSM modules.
• Strong knowledge of ServiceNow scripting, JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, and UI Policies.
• Experience with Update Sets, deployment management, and ServiceNow release processes.
• Knowledge of REST/SOAP integrations, LDAP/Azure AD, SSO, Import Sets, Transform Maps, and MID Server.
• Experience troubleshooting ServiceNow workflows, flows, integrations, notifications, performance, and system errors.
• Good understanding of Incident, Change, Problem, Request, and Service Catalog processes.
• Strong troubleshooting, analytical, communication, and stakeholder-management skills.