ServiceNow Technical Architect

About Aelum:

At Aelum, we are a consulting-first organization driving business-led digital transformation across Finance, Procurement, and Operations. We partner with enterprises to solve complex business challenges using best-in-class platforms such as Oracle, SAP, Salesforce, and modern SaaS solutions.

What sets us apart is our deep functional expertise, strong delivery mindset, and focus on real business outcomesnot just system implementations.

Visit us at- https://aelumconsulting.com/

Location:

Jaipur, Noida, Hyderabad

Job Title:

ServiceNow Architect

Job Summary:

We are looking for an experienced ServiceNow Architect with 9+ years of overall IT experience and strong expertise in designing, architecting, and delivering enterprise-scale ServiceNow solutions. The ideal candidate should possess deep technical knowledge of the ServiceNow platform, hands-on experience across multiple ServiceNow modules, and the ability to translate business requirements into scalable technical solutions.

Candidates with ServiceNow Certified Technical Architect (CTA) certification will be preferred; however, the certification is not mandatory for someone who is already excelling in a Technical Architect role.

Key Responsibilities:

- Design end-to-end ServiceNow solutions aligned with business and enterprise architecture standards.

- Define technical architecture, integration strategy, and platform governance for ServiceNow implementations.

- Lead architecture discussions and provide technical guidance to development teams.

- Design scalable, secure, and high-performing ServiceNow solutions following platform best practices.

- Review technical designs, customizations, integrations, and code to ensure quality and maintainability.

- Collaborate with business stakeholders, solution consultants, developers, and project managers to deliver successful implementations.

- Drive platform optimization, upgrade planning, and technical roadmap initiatives.

- Mentor developers and provide architectural leadership throughout the project lifecycle.

Required Skills & Experience:

- 9+ years of overall IT experience with significant hands-on experience on the ServiceNow platform.

- Strong experience in ServiceNow Technical Architecture and solution design.

- Hands-on exposure to at least 45 ServiceNow modules.

- Strong understanding of ServiceNow platform capabilities, architecture, and best practices.

- Experience in designing integrations using REST, SOAP APIs, IntegrationHub, MID Server, and third-party systems.

- Expertise in JavaScript, ServiceNow scripting, Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, and Workflows.

- Strong knowledge of CMDB, Discovery, Service Mapping, and platform governance is desirable.

- Experience in performance optimization, security, scalability, and platform upgrades.

- Excellent stakeholder management, communication, and problem-solving skills.

Preferred ServiceNow Module Experience:

Candidates should have hands-on experience in at least 45 of the following modules:

- IT Service Management (ITSM)

- IT Operations Management (ITOM)

- IT Business Management (ITBM/SPM)

- Customer Service Management (CSM)

- HR Service Delivery (HRSD)

- Governance, Risk & Compliance (GRC/IRM)

- Integrated Risk Management (IRM)

- Security Operations (SecOps)

- Asset Management (HAM/SAM)

- CMDB & Discovery

Preferred Certifications:

- ServiceNow Certified Technical Architect (CTA) Preferred, not mandatory.

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Application Developer (CAD)

- ServiceNow Certified Implementation Specialist (CIS) in one or more modules

What We're Looking For:

- Strong technical architect with the ability to design enterprise-scale ServiceNow solutions.

- Excellent analytical and problem-solving capabilities.

- Ability to work with cross-functional teams and multiple stakeholders.

- Passion for innovation and driving ServiceNow best practices across the organization.