ServiceNow Technical Architect

ServiceNow Architect

This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.

The ServiceNow Principal Consultant is responsible for directing and leading client engagements to develop and implement ServiceNow platform solutions. They will coordinate with clients to establish requirements, define project scope, and communicate status, issues, features and release plans. This candidate will navigate all stages of project planning, implementation, and deployment while being critical guidance and support for client success.

Duties and Responsibilities

Provide expert ServiceNow consulting and development services to clients, ensuring high-quality deliverables and customer satisfaction

Stay up-to-date with the latest ServiceNow product developments, releases, and certifications to effectively advise clients on best practices and recommend suitable solutions.

Demonstrate proficiency in Agile development methodologies, applying them to ServiceNow projects for efficient and iterative delivery.

Create comprehensive documentation for processes and workflows, ensuring accuracy, clarity, and adherence to industry standards.

Act as a key team member on multiple projects, collaborating with cross-functional teams to meet project objectives and deliverables.

Lead and manage multiple projects, providing effective project management oversight, including planning, resource allocation, risk management, and timely delivery.

Conduct educational sessions for clients to increase their understanding and utilization of the ServiceNow platform, driving adoption and maximizing its value.

Maintain outstanding communication and collaboration with project stakeholders, including clients, management, and team members, to ensure alignment, transparency, and successful project outcomes

Deliver Training / Mentoring

This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice

Education

Bachelors degree in related field from an accredited college or university; Master’s degree preferred

In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa

Experience

Customarily has at least 7 years of ServiceNow consulting experience with in-depth knowledge of the ServiceNow Platform in one or more of the following: ITSM, ITOM, CMDB, SPM, HRSD, or CSM

Customarily has at least 4 years leadership and/or mentorship experience

Customarily has at least 4 years of customer facing project management experience