ServiceNow Technical Architect
Prodapt Solutions · Chennai · onsite · Posted 71d ago
Undisclosed10–15 yrsfulltimeSourced from
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About this role
Overview
Responsibilities
Requirements
Job Title
ServiceNow Technical Architect
Experience
- Overall Experience: 15+ years in IT Service Management / IT Operations / Enterprise Monitoring
- Relevant Experience: 8+ years in ServiceNow platform with deep focus on TSOM
Job Summary
We are seeking an experienced ServiceNow TSOM Architect to lead the design, architecture, and implementation of ServiceNow Technology Service Operations Management (TSOM) solutions. The ideal candidate will be responsible for defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through ServiceNow TSOM modules.
This role requires strong technical leadership, hands-on architectural expertise, and the ability to work with enterprise stakeholders to transform IT Operations using ServiceNow best practices.
Key Responsibilities
Architecture Solution Design
- Define endtoend ServiceNow TSOM architecture aligned to enterprise IT Operations strategy
- Design scalable and resilient solutions leveraging:
- ITOM Discovery
- Service Mapping
- Event Management
- Operational Intelligence
- Cloud Observability
- AIOps capabilities
- Drive architectural decisions for hybrid, multicloud, and onprem environments
Implementation Delivery
- Lead and oversee implementation of TSOM solutions across large enterprise landscapes
- Define integration patterns with:
- Monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, etc.)
- CMDB data sources
- Thirdparty observability platforms
- Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping
Technical Leadership
- Act as Technical Authority for TSOM solutions and best practices
- Review and approve technical designs, configurations, and customizations
- Mentor developers, administrators, and consultants on TSOM architecture and standards
- Conduct technical workshops and design sessions with stakeholders
AIOps Observability
- Design and implement AIOps-driven event correlation and noise reduction
- Enable proactive operations through anomaly detection and predictive insights
- Optimize operational workflows using event rules, alerts, and automations
Governance Optimization
- Define TSOM governance, standards, and architectural guardrails
- Drive performance optimization, stability, and scalability of ServiceNow platform
- Ensure alignment with ServiceNow best practices and upgrade strategies
Stakeholder Client Engagement
- Partner with IT leadership, operations teams, and business stakeholders
- Translate business requirements into technical solutions
- Support presales activities including solution design, estimations, and proposals
Required Skills Qualifications
ServiceNow Expertise
- 8+ years of handson experience with ServiceNow ITOM / TSOM
- Strong expertise in:
- ITOM Discovery
- Service Mapping
- Event Management
- Operational Intelligence
- CMDB architecture data modeling
- Experience with ServiceNow scripting (JavaScript, Glide APIs)
IT Operations Monitoring
- Strong understanding of:
- ITSM, ITOM, and IT Operations processes
- Enterprise monitoring and observability architectures
- Hybrid infrastructure, cloud, containers, and microservices
- Experience integrating ServiceNow with leading monitoring tools
Architecture Design
- Proven experience as Architect / Lead Consultant on largescale ServiceNow programs
- Deep understanding of:
- Distributed systems
- Network, server, storage, and cloud technologies
- Strong documentation and design skills (HLDs, LLDs, architecture diagrams)
Soft Skills
- Excellent communication and stakeholder management skills
- Ability to influence senior leadership and technical teams
- Strong problemsolving and analytical mindset
Certifications (Preferred / Mandatory)
- ServiceNow Certified Implementation Specialist ITOM (Highly Preferred)
- ServiceNow Certified Technical Architect (CTA) Preferred
- ITIL v3 or ITIL 4 certification
- Cloud certifications (AWS / Azure / GCP) Preferred
Nice to Have
- Experience with ServiceNow Cloud Observability
- Exposure to DevOps and SRE practices
- Experience in large transformation or CMDB remediation programs
- Presales and proposal solutioning experience
What We Offer
- Opportunity to architect enterprisescale TSOM transformations
- Work with cuttingedge observability and AIOps technologies
- Leadership role in highimpact digital transformation programs
Responsibilities
Job Title
ServiceNow Technical Architect
Experience
- Overall Experience: 15+ years in IT Service Management / IT Operations / Enterprise Monitoring
- Relevant Experience: 8+ years in ServiceNow platform with deep focus on TSOM
Job Summary
We are seeking an experienced ServiceNow TSOM Architect to lead the design, architecture, and implementation of ServiceNow Technology Service Operations Management (TSOM) solutions. The ideal candidate will be responsible for defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through ServiceNow TSOM modules.
This role requires strong technical leadership, hands-on architectural expertise, and the ability to work with enterprise stakeholders to transform IT Operations using ServiceNow best practices.
Key Responsibilities
Architecture Solution Design
- Define endtoend ServiceNow TSOM architecture aligned to enterprise IT Operations strategy
- Design scalable and resilient solutions leveraging:
- ITOM Discovery
- Service Mapping
- Event Management
- Operational Intelligence
- Cloud Observability
- AIOps capabilities
- Drive architectural decisions for hybrid, multicloud, and onprem environments
Implementation Delivery
- Lead and oversee implementation of TSOM solutions across large enterprise landscapes
- Define integration patterns with:
- Monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, etc.)
- CMDB data sources
- Thirdparty observability platforms
- Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping
Technical Leadership
- Act as Technical Authority for TSOM solutions and best practices
- Review and approve technical designs, configurations, and customizations
- Mentor developers, administrators, and consultants on TSOM architecture and standards
- Conduct technical workshops and design sessions with stakeholders
AIOps Observability
- Design and implement AIOps-driven event correlation and noise reduction
- Enable proactive operations through anomaly detection and predictive insights
- Optimize operational workflows using event rules, alerts, and automations
Governance Optimization
- Define TSOM governance, standards, and architectural guardrails
- Drive performance optimization, stability, and scalability of ServiceNow platform
- Ensure alignment with ServiceNow best practices and upgrade strategies
Stakeholder Client Engagement
- Partner with IT leadership, operations teams, and business stakeholders
- Translate business requirements into technical solutions
- Support presales activities including solution design, estimations, and proposals
Required Skills Qualifications
ServiceNow Expertise
- 8+ years of handson experience with ServiceNow ITOM / TSOM
- Strong expertise in:
- ITOM Discovery
- Service Mapping
- Event Management
- Operational Intelligence
- CMDB architecture data modeling
- Experience with ServiceNow scripting (JavaScript, Glide APIs)
IT Operations Monitoring
- Strong understanding of:
- ITSM, ITOM, and IT Operations processes
- Enterprise monitoring and observability architectures
- Hybrid infrastructure, cloud, containers, and microservices
- Experience integrating ServiceNow with leading monitoring tools
Architecture Design
- Proven experience as Architect / Lead Consultant on largescale ServiceNow programs
- Deep understanding of:
- Distributed systems
- Network, server, storage, and cloud technologies
- Strong documentation and design skills (HLDs, LLDs, architecture diagrams)
Soft Skills
- Excellent communication and stakeholder management skills
- Ability to influence senior leadership and technical teams
- Strong problemsolving and analytical mindset
Certifications (Preferred / Mandatory)
- ServiceNow Certified Implementation Specialist ITOM (Highly Preferred)
- ServiceNow Certified Technical Architect (CTA) Preferred
- ITIL v3 or ITIL 4 certification
- Cloud certifications (AWS / Azure / GCP) Preferred
Nice to Have
- Experience with ServiceNow Cloud Observability
- Exposure to DevOps and SRE practices
- Experience in large transformation or CMDB remediation programs
- Presales and proposal solutioning experience
What We Offer
- Opportunity to architect enterprisescale TSOM transformations
- Work with cuttingedge observability and AIOps technologies
- Leadership role in highimpact digital transformation programs
Requirements
Job Title
ServiceNow Technical Architect
Experience
- Overall Experience: 15+ years in IT Service Management / IT Operations / Enterprise Monitoring
- Relevant Experience: 8+ years in ServiceNow platform with deep focus on TSOM
Job Summary
We are seeking an experienced ServiceNow TSOM Architect to lead the design, architecture, and implementation of ServiceNow Technology Service Operations Management (TSOM) solutions. The ideal candidate will be responsible for defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through ServiceNow TSOM modules.
This role requires strong technical leadership, hands-on architectural expertise, and the ability to work with enterprise stakeholders to transform IT Operations using ServiceNow best practices.
Key Responsibilities
Architecture Solution Design
- Define endtoend ServiceNow TSOM architecture aligned to enterprise IT Operations strategy
- Design scalable and resilient solutions leveraging:
- ITOM Discovery
- Service Mapping
- Event Management
- Operational Intelligence
- Cloud Observability
- AIOps capabilities
- Drive architectural decisions for hybrid, multicloud, and onprem environments
Implementation Delivery
- Lead and oversee implementation of TSOM solutions across large enterprise landscapes
- Define integration patterns with:
- Monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, etc.)
- CMDB data sources
- Thirdparty observability platforms
- Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping
Technical Leadership
- Act as Technical Authority for TSOM solutions and best practices
- Review and approve technical designs, configurations, and customizations
- Mentor developers, administrators, and consultants on TSOM architecture and standards
- Conduct technical workshops and design sessions with stakeholders
AIOps Observability
- Design and implement AIOps-driven event correlation and noise reduction
- Enable proactive operations through anomaly detection and predictive insights
- Optimize operational workflows using event rules, alerts, and automations
Governance Optimization
- Define TSOM governance, standards, and architectural guardrails
- Drive performance optimization, stability, and scalability of ServiceNow platform
- Ensure alignment with ServiceNow best practices and upgrade strategies
Stakeholder Client Engagement
- Partner with IT leadership, operations teams, and business stakeholders
- Translate business requirements into technical solutions
- Support presales activities including solution design, estimations, and proposals
Required Skills Qualifications
ServiceNow Expertise
- 8+ years of handson experience with ServiceNow ITOM / TSOM
- Strong expertise in:
- ITOM Discovery
- Service Mapping
- Event Management
- Operational Intelligence
- CMDB architecture data modeling
- Experience with ServiceNow scripting (JavaScript, Glide APIs)
IT Operations Monitoring
- Strong understanding of:
- ITSM, ITOM, and IT Operations processes
- Enterprise monitoring and observability architectures
- Hybrid infrastructure, cloud, containers, and microservices
- Experience integrating ServiceNow with leading monitoring tools
Architecture Design
- Proven experience as Architect / Lead Consultant on largescale ServiceNow programs
- Deep understanding of:
- Distributed systems
- Network, server, storage, and cloud technologies
- Strong documentation and design skills (HLDs, LLDs, architecture diagrams)
Soft Skills
- Excellent communication and stakeholder management skills
- Ability to influence senior leadership and technical teams
- Strong problemsolving and analytical mindset
Certifications (Preferred / Mandatory)
- ServiceNow Certified Implementation Specialist ITOM (Highly Preferred)
- ServiceNow Certified Technical Architect (CTA) Preferred
- ITIL v3 or ITIL 4 certification
- Cloud certifications (AWS / Azure / GCP) Preferred
Nice to Have
- Experience with ServiceNow Cloud Observability
- Exposure to DevOps and SRE practices
- Experience in large transformation or CMDB remediation programs
- Presales and proposal solutioning experience
What We Offer
- Opportunity to architect enterprisescale TSOM transformations
- Work with cuttingedge observability and AIOps technologies
- Leadership role in highimpact digital transformation programs
Sourced from naukri
Skills
it operationsServicenowitsmProblem Solvingcloud technologiesCMDBStorageMappingComputer NetworksitomCommunication SkillsDesignArchitectureStakeholder ManagementDocumentationServeranalyticalEvent ManagementData Modeling
About Prodapt
Prodapt Solutions
IT Services & Consulting
3.0k+
employees
1999
27 years old
Chennai, Tamil Nadu
India
About
Prodapt Solutions specializes in connected technology services, supporting telecom operators and digital service providers in optimizing their networking capabilities.
Industries
IT Services & ConsultingTelecom
Employee ratings
1,231 reviews
3.5/ 5
Culture
3.4
Career growth
2.7
Work-life
3.5
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