ServiceNow Tech Lead/ Solution Architect

Role: ServiceNow Tech Lead/ Solution Architect
Experience: 7+ Years
Employment Type: Full-Time

Location: Bangalore , Hyderabad , Pune , Noida , Mumbai , Kolkata , Gurugram , Chennai , Jaipur

Job Summary

We are looking for an experienced ServiceNow Technical Lead to lead a team of developers and own the technical delivery of ServiceNow solutions. The ideal candidate should have strong hands-on experience in ServiceNow development, scripting, integrations, workflows, implementation, deployment, and production support, along with excellent client-facing and leadership skills.

Key Responsibilities

• Lead and mentor a team of ServiceNow developers.
• Own technical delivery and provide guidance on ServiceNow solutions.
• Gather business requirements and translate them into technical solutions.
• Design, develop, configure, and customize ServiceNow applications.
• Develop complex workflows and Flow Designer solutions.
• Perform code reviews, testing, debugging, and production support.
• Develop integrations with third-party applications using REST/SOAP APIs and IntegrationHub.
• Manage Update Sets and deployment activities across environments.
• Participate in ServiceNow upgrades, cloning, testing, and release activities.
• Prepare technical documentation, estimates, and solution designs.
• Participate in client discussions, blueprinting workshops, and requirement sessions.
• Conduct knowledge-transfer and technical training sessions.
• Ensure adherence to ServiceNow development best practices.

Mandatory Skills

• 7+ years of overall IT experience with strong ServiceNow experience
• Hands-on ServiceNow Development
• Strong JavaScript / Glide scripting
• Business Rules
• Client Scripts
• UI Policies
• UI Actions
• UI Scripts / UI Pages
• Script Includes
• ACLs
• Service Portal
• Service Catalog
• Workflow / Flow Designer
• REST & SOAP APIs
• IntegrationHub
• Update Sets and deployment
• ServiceNow upgrades and cloning
• Production support and troubleshooting
• Experience in at least one greenfield ServiceNow implementation
• Strong team leadership and client-facing communication skills

Certifications

• ServiceNow Certified System Administrator (CSA) Mandatory
• At least one ServiceNow CIS / Mainline Implementer certification such as:
• CIS-ITSM
• CIS-CSM
• CIS-HRSD
• CIS-GRC