{"@context":"https://schema.org","@type":"JobPosting","title":"ServiceNow Support Lead (HR/CSM exposure/experience)","description":"Roles and Responsibility

Provide technical support and leadership for ServiceNow implementation and maintenance.
Collaborate with cross-functional teams to identify and prioritize project requirements.
Develop and maintain documentation for ServiceNow processes and procedures.
Troubleshoot and resolve complex technical issues related to ServiceNow.
Train and guide junior team members on ServiceNow best practices.
Participate in code reviews and ensure adherence to coding standards.

Job Requirements

Strong knowledge of ServiceNow modules, including HR and CSM.
Experience with IT service management frameworks and methodologies.
Excellent problem-solving skills and attention to detail.
Ability to work effectively in a fast-paced environment and meet deadlines.
Strong communication and interpersonal skills.
Experience with change management and incident management processes.

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