{"@context":"https://schema.org","@type":"JobPosting","title":"Servicenow Support analyst","description":"

Role & responsibilities

Requirements & Qualifications

Experience

• 68 years of dedicated experience in ServiceNow administration, support, and

configuration within an enterprise environment.

• Proven track record of handling complex Tier 2/mid-level technical support tickets

under defined SLAs.

Technical Skills

• Core Platform Expertise: Deep understanding of ServiceNow ITSM (Incident,

Problem, Change, Knowledge, Service Catalog). Experience with ITOM (Discovery,

Service Mapping) or HRSD is a major plus.

• Scripting & Languages: Solid understanding of JavaScript, HTML, CSS, and how

they apply to ServiceNow Client Scripts and Business Rules.

• Integrations: Experience troubleshooting integrations utilizing Web Services (REST,

SOAP), JSON, XML, and Mid Server configurations.

• Reporting: Ability to create advanced reports, dashboards, and Performance

Analytics configurations.

Soft Skills & Certifications

• Problem-Solving: Exceptional analytical and diagnostic skills with a methodical

approach to troubleshooting.

• Communication: Excellent verbal and written communication skills, with the ability to

explain complex technical concepts to non-technical users.

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