ServiceNow Sr. Business Process Consultant

Founded in 2008 with headquarters in Alpharetta, GA, Advance Solutions provides
outstanding enterprise consulting services to customers globally. Our goal is
to help our customers transform their business processes for modernization,
efficiency, and scale.

Job Description:

The ServiceNow Sr. Business Process Consultant is responsible for gathering IT
and business stakeholder requirements related to ServiceNow and partnering with
the ServiceNow Application Architect and development team to transform the
requirements into a viable solution.

Educational Qualifications: BE/MCA

Certifications: Required ServiceNow CSA Certified (Certified
System Administrator), Preferred CIS (Certified Implementation Specialist)

Experience Required: 5 to 10 years of experience in a
ServiceNow Business Analyst / Business Process Consultant role.

Responsibilities:

• 
  Create workshop decks as per NowCreate Methodology, Statement of Work, and
  define workshop agendas.
  


• Actively conduct workshops with customers and gather requirements.


• 
  Analyze customer?s pain points, understand business objectives, and translate
  them into clear requirements using different techniques for requirement
  elicitation.
  


• Analyze the As-Is process and propose a plan for the To-Be process.


• 
  Translate requirements into stories as per Agile standards with proper
  acceptance criteria.
  


• Analyze requirements and supporting data.


• Create Test Plan and Training Plan.


• 
  Help the team with sprint planning, backlog refinement, and prioritization.
  


• Manage QA activities, helping testers and developers.


• Drive UAT with end users and internal project teams.


• Provide inputs to the project team for the transition plan.


• Create supporting documentation and user guides.


• Conduct training for end users.


• 
  Manage stakeholders (external and internal) throughout the project lifecycle.
  


• Create reports and dashboards wherever necessary.

What You Bring:

• Sound knowledge of the ServiceNow Now Platform.


• 
  Sound knowledge of a minimum of 2 modules in ServiceNow (ITOM, ITAM), with
  required knowledge of any of SPM, GRC, SecOps, Service Portal, or CSM.
  


• Sound knowledge of Business Analyst fundamentals.


• Excellent communication skills.


• Sound knowledge of Agile Methodology.


• Good presentation skills.


• Sound knowledge of NowCreate Methodology.


• Should be a good team player.

Additional Requirements:

• Proficiency in English language.


• ITIL Foundation Certification.


• ServiceNow hands-on experience.

Employment Type: Full-time

Why Should You Join Our Team?

ASC provides competitive compensation, generous benefits, and a professional
atmosphere. ASC has a very collaborative and inclusive work environment where
individuals strong on aptitude and attitude will have an opportunity to grow
their professional careers.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.