ServiceNow SPM Developer

Key Responsibilities

Configure and develop ServiceNow SPM modules, including Demand Management, Project Portfolio Management (PPM), Resource Management, Financial Planning, Agile Development, and Innovation Management.

Work with stakeholders and senior team members to understand requirements and translate them into user stories and technical solutions.

Build and maintain business rules, client scripts, script includes, UI policies, UI actions, and Flow Designer flows.

Configure Portfolio Planning, Project, and Strategic Planning workspaces, including basic UI Builder customizations.

Implement workflows for demand intake, approval, project creation, and stage-gate governance.

Set up resource planning, capacity management, and cost plans, including rate cards and chargeback models.

Create reports, Performance Analytics dashboards, and portfolio views for PMO and leadership.

Build and support integrations between SPM and other platforms (e.g., Jira, Azure DevOps, ERP/finance systems, HR systems) using REST/SOAP APIs and IntegrationHub.

Perform data imports and migrations (Import Sets, Transform Maps) from legacy PPM tools or spreadsheets, including data validation.

Support upgrades, regression testing, and release management, and investigate and resolve defects.

Follow ServiceNow best practices for scoped apps, update sets, source control, and security, and participate in code reviews.

Document configurations and technical designs, and support end-user training.

Share knowledge with and support junior team members where needed.

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.

2-4 years of hands-on ServiceNow development experience, with at least 1 year on SPM/PPM.

Solid knowledge of ServiceNow scripting (JavaScript, GlideRecord, GlideAjax, Glide APIs).

Experience with Flow Designer, workflow configuration, ACLs, notifications, and the service catalog.

Working knowledge of portfolio and project management concepts such as demand-to-delivery, stage gates, resource capacity planning, and financial tracking.

Experience building integrations with external systems via REST/SOAP APIs.

Understanding of the ServiceNow data model and scoped applications.

Familiarity with Agile and Waterfall delivery methodologies.

Good analytical, communication, and stakeholder management skills.

Ability to work independently on defined tasks and escalate issues appropriately.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA).

ServiceNow Certified Application Developer (CAD).

ServiceNow Certified Implementation Specialist (CIS) in SPM, or a plan to obtain it.

Experience with Performance Analytics, Reporting, and Now Experience UI Framework (UI Builder, workspaces).

Exposure to Scaled Agile (SAFe) and ServiceNow Agile Development / Strategic Planning.

Knowledge of ITIL and IT financial management (ITFM/TBM) concepts.

Familiarity with Git/source control and ATF.

Prior experience in a PMO or enterprise transformation environment.

Key Competencies

Platform-first mindset: favors configuration over customization where possible

Strong problem-solving and troubleshooting ability

Ownership of assigned work and sound technical judgment

Clear written and verbal communication with technical and non-technical audiences

Eagerness to learn and grow with guidance from senior team members

Collaboration across cross-functional and distributed teams