ServiceNow SPM Consultant

ServiceNow SPM Consultant /Architect

Experience : 10+ Years

Location : Gr Noida, Pune & Bangalore

Notice : Immediate - 60 days

Work Mode : WFO

Experience

• 10+ years of hands-on experience in ServiceNow platform configuration and development.
• Strong experience in ServiceNow SPM (Strategic Portfolio Management) / PPM implementations.
• Experience working in Agile/Scrum and project delivery environments.

Key Responsibilities

• Configure, customize, and support ServiceNow SPM applications.
• Implement and enhance Demand Management, Portfolio Management, Project Management, Resource Management, and Idea Management capabilities.
• Gather, analyze, and translate business requirements into functional and technical solutions.
• Configure workflows, Flow Designer, forms, lists, business rules, UI policies, client scripts, notifications, and automations.
• Configure SPM data models, portfolio hierarchies, prioritization frameworks, and scoring models.
• Develop and maintain integrations with enterprise applications and third-party systems.
• Troubleshoot issues, perform root cause analysis, and provide production support.
• Improve reporting, dashboards, portfolio visibility, and project tracking capabilities.
• Create and maintain technical documentation, process documentation, testing artifacts, and release documentation.
• Participate in testing, deployments, upgrades, and post-production support.
• Ensure ServiceNow platform governance, standards, and best practices are followed.
• Recommend process improvements and platform enhancements to optimize SPM adoption.
• Support data migration, data quality, and validation activities.
• Provide end-user support, knowledge transfer, and training.

Required Skills

• Strong experience with ServiceNow Strategic Portfolio Management (SPM).
  
• Experience in:
  
• Demand Management
• Project Portfolio Management (PPM)
• Portfolio Management
• Resource Management
• Idea Management
• Portfolio Planning
• Hands-on experience with:
  
• Flow Designer
• Workflow Configuration
• Business Rules
• Client Scripts
• Script Includes
• UI Policies
• UI Actions
• Forms & Tables
• Notifications
• Reports & Dashboards
• Strong knowledge of:
  
• ServiceNow Data Model
• Platform Administration
• Data Imports
• Transform Maps
• JavaScript
• ServiceNow Best Practices
• Experience with:
  
• REST APIs
• SOAP APIs
• IntegrationHub
• MID Server

Preferred Skills

• ServiceNow CAD (Certified Application Developer).
• CIS-SPM (Certified Implementation Specialist Strategic Portfolio Management).
• Experience with ServiceNow upgrades, testing, and release management.
• Experience with Performance Analytics and Executive Dashboards.
• Familiarity with enterprise portfolio, project, financial, and resource planning processes.
• Experience in consulting or client-facing delivery environments.