ServiceNow SPM Application Developer

All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution.

ServiceNow SPM Application Developer – MilTech (Remote)  

DSA is seeking a ServiceNow SPM Application Developer to support the MilTech customer in a remote capacity. The ideal candidate will be responsible for designing, developing, configuring, and maintaining solutions across the ServiceNow platform in support of mission requirements.  

Required Qualifications  

Active Secret Clearance  

Bachelor’s degree in Engineering, Computer Science, or related field

DoD 8570.01 IAT or IAM Level II certification

Minimum 5 years of IT experience focused on ServiceNow development, configuration, and administration

Hands-on experience designing and implementing end-to-end ServiceNow Strategic Portfolio Management (SPM) solutions, including demand intake, portfolio prioritization, project/program execution, resource and capacity planning, investment funding, roadmap planning, and executive reporting

Experience translating business portfolio, project, and resource management requirements into scalable ServiceNow SPM solutions

Experience configuring SPM data models and workflows across demands, projects, programs, portfolios, investments, cost plans, resource plans, risks, issues, and status reporting

Ability to align ServiceNow SPM configuration with portfolio governance, funding models, prioritization criteria, and executive decision-making needs

Strong experience with JavaScript, REST APIs, SQL, and Linux

Solid understanding of web services (SOAP) and object-oriented programming principles

Experience working with ITIL v3 processes

Hands-on experience with ServiceNow platform integrations and toolsets

Experience supporting DevSecOps practices, including software development, release, and maintenance

Experience with ServiceNow App Engine Studio and Creator Studio

Experience with ServiceNow modules including ITSM, ITOM, IT Asset Management, Automation Engine, Service Catalog, Incident/Problem Management, Reporting, Configuration Management, and Strategic Portfolio Management

Ability to develop dashboards, reports, and metrics that provide visibility into portfolio health, demand pipeline, project status, resource capacity, and delivery performance

Understanding of SPM integrations with ITSM, Agile Development, CMDB/CSDM, financial planning, and enterprise reporting tools

Strong customer service orientation with a focus on continuous improvement

Excellent written and verbal communication skills with the ability to engage stakeholders at all levels

Ability to manage multiple priorities in a dynamic environment and work independently or collaboratively  

Desired Qualifications  

ServiceNow Certified Application Developer certification  

ServiceNow Certified System Administrator certification

ServiceNow Certified Implementation Specialist – Strategic Portfolio Management certification

ITIL v3 certification

Experience with ServiceNow SPM capabilities such as Strategic Planning, Investment Funding, Scenario Planning, Roadmap Planning, Agile Development, and Application Portfolio Management

Experience with ServiceNow Performance Analytics for SPM, including executive dashboards, portfolio health indicators, demand pipeline metrics, and delivery performance measures

Experience with ServiceNow Common Service Data Model (CSDM) and its role in aligning applications, services, products, portfolios, and investments

Experience importing and exporting large Microsoft Project Files with custom fields into ServiceNow

Experience supporting leadership with what-if planning, scenario analysis, investment prioritization, roadmap visualization, and strategic alignment reporting

Experience supporting Agile, SAFe, or hybrid delivery models within ServiceNow SPM

Experience integrating SPM with ITSM, financial, reporting, or external planning systems

Experience with cloud platforms such as Microsoft Azure or AWS

Experience with relational databases such as MySQL, Oracle, or SQL Server  

Key Responsibilities  

Design and implement solutions to support new features, capabilities, and system integrations within ServiceNow

Configure, enhance, and maintain ServiceNow platform implementations across ITSM, ITOM, ITAM, and SPM modules following best practices

Develop and support SPM workflows for idea intake, demand management, project and portfolio management, resource planning, investment prioritization, and reporting

Develop automation and integration solutions across the ServiceNow platform

Support ongoing system improvements aligned with mission and customer requirements

Collaborate with stakeholders to translate portfolio, project, and resource management needs into secure, scalable ServiceNow solutions

Build and maintain dashboards, reports, and performance metrics that support executive visibility and data-driven decision-making  

#DSA209

#LI-CW1

  Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer.