ServiceNow SOMT Business Analyst_Netsmartz

Job Summary

We are looking for an experienced ServiceNow SOMT Business Analyst with strong knowledge of telecom service management, Service Order Management for Telecommunications (SOMT), Strategic Portfolio Management (SPM), and telecom order lifecycle processes.

The candidate will work closely with business stakeholders, architects, product owners, developers, and delivery teams to gather business requirements, document functional specifications, improve business processes, and support end-to-end telecom transformation initiatives.

Key Responsibilities

• Gather, analyze, and document business requirements from clients and stakeholders.
• Understand and define telecom service order lifecycle processes, including order capture, fulfillment, provisioning, service modifications, and closure.
• Work on ServiceNow SOMT solutions to support and improve telecom service order management processes.
• Prepare Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, acceptance criteria, and process flow diagrams.
• Collaborate with ServiceNow architects, developers, product owners, and technical teams to translate business requirements into functional solutions.
• Support ServiceNow Strategic Portfolio Management (SPM) activities, including project planning, milestones, dependencies, priorities, and progress tracking.
• Conduct gap analysis and identify opportunities for process improvement and automation.
• Support functional testing, User Acceptance Testing (UAT), defect resolution, and business sign-off.
• Coordinate with cross-functional teams to ensure solutions meet business requirements and delivery timelines.
• Maintain functional documentation and provide regular updates to stakeholders.

Required Skills and Experience

• Experience as a Business Analyst in ServiceNow implementations or transformation projects.
• Strong understanding of Telecom Service Management and telecom order lifecycle processes.
• Hands-on functional experience with ServiceNow SOMT / Telecom Service Order Management.
• Knowledge or experience with ServiceNow Strategic Portfolio Management (SPM) / Project Portfolio Management (PPM).
• Strong experience in requirements gathering, BRD/FRD preparation, gap analysis, process mapping, and user story creation.
• Experience working with business stakeholders, product owners, architects, developers, and testing teams.
• Understanding of Agile/Scrum methodologies, UAT, and functional testing.
• Excellent communication, analytical, documentation, and stakeholder management skills.

Preferred Qualifications

• Experience in telecom OSS/BSS, order management, service fulfillment, provisioning, or service activation.
• Experience with telecom service providers or large-scale telecom transformation projects.
• Familiarity with ServiceNow integrations and workflow automation.
• Experience coordinating end-to-end implementation and delivery activities.

Keywords for Candidates

ServiceNow SOMT, Telecom Business Analyst, Service Order Management, Telecom Order Management, ServiceNow SPM, ServiceNow PPM, Telecom OSS/BSS, Order Fulfillment, Service Provisioning, Service Activation, MACD, Requirements Gathering, BRD, FRD, User Stories, UAT, Agile/Scrum.