ServiceNow Solutions Manager (Pre-Sales)
Prodapt Solutions · Chennai · onsite · Posted 58d ago
Undisclosed10–15 yrsfulltimeSourced from
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About this role
Overview
Responsibilities
Requirements
Prodapt is seeking a ServiceNow Solutions Manager to be based in one of our India offices. You''ll shape ServiceNow-based, AI-led solutions spanning our workflows - combining deep telecom-native (TMT) expertise with our agentic AI capabilities, and extending this solutioning approach to adjacent, non-telco industries as Prodapt''s portfolio grows - that power our sales, alliances, and product development initiatives. The role is focused on architecting proposals, a nd providing technical solutioning during the sales cycle, with a strong emphasis on applying AI and agentic AI methodologies to ServiceNow solution design. This role requires 8-10 years of relevant ServiceNow experience, hands-on exposure to AI-led solution design, and strong pre-sales solutioning skills
Responsibilities
- Partner with sales and alliances teams to architect ServiceNow-based, AI-led solutions across the entire TMT stack and adjacent non-telco industries for prospective deals, RFPs, and RFIs
- Provide pre-sales technical guidance across the Now Platform, including designing AI and agentic AI-based methodologies to support deal qualification and positioning
- Deliver solution proposals, demonstrations, proof-of-concepts, and technical presentations spotlighting Prodapt''s agentic AI stack to prospects, partners, and internal stakeholders across telecom and other industry verticals
- Partner with the CTO Office to stay current on the ServiceNow platform roadmap, translating new capabilities into sales-ready solution narratives for TMT and non-telco engagements alike
- Support competitive positioning, scoping, and pricing inputs during the sales cycle
- Act as the technical point of contact between sales, alliances, and product teams during the pre-sales phase, handing off solution designs- to delivery teams, post-sale
- Contribute to building reusable ServiceNow solution accelerators, reference architectures, and best practices that can be applied across TMT and non-telco industry verticals
Requirements
- Bachelor''s degree in computer science, information systems, or engineering
- 8-10+ years of ServiceNow experience, with a solid pre-sales /solutioning background
- Familiarity with telecom-specific ServiceNow modules (TMT) and TM Forum/MEF-aligned solutions, along with the versatility to extend ServiceNow AI-led solutioning approaches to non-telco industries (media, technology, and other enterprise verticals)
- Hands-on experience applying AI/GenAI solution design methodologies - agentic workflow design, prompt engineering, and use-case discovery - to ServiceNow solutioning, along with a working understanding of how AI responses are grounded in enterprise data
- Hands-on working knowledge of ServiceNow''s agentic AI stack - Now Assist, AI Agent Studio, Context Engine, AI Control Tower, RaptorDB Pro, and Now Platform SDK/Build Agent - with the ability to design, configure, and demo solutions built on these capabilities
- ServiceNow certifications C SA, CIS and/or CTA are preferred
- Strong presentation and demo skills; ability to translate technical capabilities into business value for prospects and stakeholders
- Strong stakeholder management skills with the ability to work directly with CTO Office, sales, product and alliances leadership
- Telecom/communications industry domain experience is a must , with the ability to design and position ServiceNow AI-led solutions for non-telco industries as well
- Based in one of Prodapt''s India offices
Sourced from naukri
Skills
ServicenowSolution DesignworkflowsSales CycleServiceNow Platformnow assistTechnical PresentationsStakeholder ManagementSalesProduct DevelopmentTelecomArtificial Intelligence
About Prodapt
Prodapt Solutions
IT Services & Consulting
3.0k+
employees
1999
27 years old
Chennai, Tamil Nadu
India
About
Prodapt Solutions specializes in connected technology services, supporting telecom operators and digital service providers in optimizing their networking capabilities.
Industries
IT Services & ConsultingTelecom
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