ServiceNow Solution Architect

A Snapshot of Your Day

As a HRSD Solution Architect, you will play a critical role in the successful implementation, maintenance, and optimization of the ServiceNow HRSD system, ensuring it meets the organizations needs and drives efficiency and productivity. Your knowledge kit should include a broad technical knowledge and experience across varying infrastructure requirements, development, system architecture and design.

How You’ll Make an Impact
Design and own the end-to-end technical architecture for ServiceNow HRSD implementations, including Employee Center, Case and Knowledge Management, Lifecycle Events, and HR Service Portal.
Translate business requirements from HR stakeholders into scalable, well-governed technical solutions aligned with ServiceNow best practices.
Lead solution design workshops, produce architecture documentation (solution designs, integration diagrams, data models), and present recommendations to technical and business stakeholders.
Define and enforce coding standards, platform governance, and configuration best practices across the HRSD workstream.
Architect integrations between ServiceNow and third-party/HR systems (e.g., SAP SuccessFactors, Workday, payroll systems) using REST/SOAP APIs, IntegrationHub, and MID Server.
Oversee data model design, security architecture (ACLs, data policies, PII handling), and platform scalability considerations specific to HR data.
Provide technical leadership and mentorship to developers and configuration analysts within the project team.
Conduct code and design reviews to ensure solutions meet performance, security, and maintainability standards..
Stay current with ServiceNow platform releases and HRSD product roadmap, advising on upgrade impacts and new feature adoption.
Ensure compliance with data privacy regulations (including GDPR) in the handling of employee data within the platform.
What You Bring

• 8+ years of total IT experience with at least total 6+ years of ServiceNow experience, including strong hands-on HRSD experience and solution architecture/technical leadership exposure in complex implementation projects
• Proven experience architecting and delivering at least 2–3 full-cycle HRSD implementations.Strong knowledge of ServiceNow HRSD modules: Employee Case Management, Employee Center Pro, Lifecycle Event Management, Document Management, and Knowledge Management.
• Solid understanding of ServiceNow platform fundamentals: Flow Designer, IntegrationHub, Service Portal/UI Builder, ACLs, Business Rules, Script Includes, and CMDB.
• Experience designing integrations with HRIS/payroll systems (SAP SuccessFactors, Workday, or similar).
• Exposure to multi-country/multi-language HR service delivery configurations.
• Familiarity with Agile/Scrum delivery methodologies.ServiceNow certifications required: Certified System Administrator (CSA) and Certified Implementation Specialist – HRSD.
• Additional certifications preferred: Certified Application Developer (CAD).
• Excellent communication skills in English (written and spoken)
• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent professional experience)
• Experience with ServiceNow AI capabilities for HR use cases.