Servicenow Solution Architect

Role & responsibilities:

• Design and architect scalable ServiceNow solutions across FSM, ITSM, and CMDB modules.
• Lead discovery sessions and customer workshops to gather business requirements and translate them into technical solution designs.
• Develop solution blueprints, architecture documents, and implementation roadmaps.
• Create intuitive user experiences using ServiceNow UI Builder and Service Portal, including wireframes and mockups.
• Design and oversee integrations with enterprise applications using REST/SOAP APIs, IntegrationHub, and other integration platforms.
• Provide technical leadership throughout the project lifecycle, ensuring adherence to ServiceNow best practices and architectural standards.
• Lead ServiceNow platform upgrades, instance health assessments, performance optimization, and modernization initiatives.
• Collaborate with developers, business analysts, project managers, and client stakeholders to ensure successful project delivery.
• Mentor development teams and provide guidance on solution design, governance, and implementation best practices.

Preferred candidate profile:

• 10+ years of overall IT experience with strong expertise in ServiceNow solution architecture.
• Hands-on experience with ServiceNow FSM, ITSM, and CMDB implementations.
• Strong understanding of ServiceNow platform architecture, data model, and best practices.
• Experience with UI Builder, Service Portal, and user experience design.
• Expertise in designing and implementing enterprise integrations using REST/SOAP APIs and IntegrationHub.
• Experience conducting customer workshops, solution demonstrations, and architectural discussions.
• Strong knowledge of ServiceNow upgrades, instance management, governance, and platform optimization.
• Excellent analytical, communication, presentation, and stakeholder management skills.