Servicenow Solution Architect

Solution Architecture & Design

• Lead end-to-end architecture and solution design for ServiceNow ITOM and ITAM implementations.
• Define scalable, secure, and maintainable ServiceNow platform architectures.
• Provide technology leadership and architectural governance across ServiceNow programs.
• Conduct discovery workshops and translate business requirements into technical solutions.
• Create architecture diagrams, integration designs, and solution blueprints.

ITOM Responsibilities

• Design and implement ServiceNow ITOM capabilities including:
• Discovery
• Service Mapping
• Event Management
• Cloud Discovery
• Operational Intelligence (AIOps)
• Health Log Analytics
• Agent Client Collector (ACC)
• CMDB Management
• Establish CMDB governance and data quality frameworks.
• Design service mapping models and business service hierarchies.
• Drive infrastructure and cloud visibility initiatives.

ITAM Responsibilities

• Architect and implement:
• Hardware Asset Management (HAM)
• Software Asset Management (SAM Pro)
• SaaS License Management
• Cloud Cost Management
• Enterprise Asset Management (EAM) (preferred)
• Design asset lifecycle management processes.
• Implement software license optimization strategies.
• Drive compliance and audit readiness initiatives.
• Integrate procurement, finance, and inventory management systems.

Integration & Automation

• Design integrations with:
• Azure
• AWS
• GCP
• SCCM/MECM
• Intune
• Tanium
• LDAP/Active Directory
• Monitoring tools
• ERP systems (SAP, Oracle, Workday)
• Utilize Integration Hub, REST, SOAP, MID Servers, and APIs.
• Recommend automation opportunities across IT operations and asset management processes.

Leadership & Governance

• Mentor developers, administrators, and consultants.
• Conduct architecture reviews and code quality assessments.
• Ensure compliance with ServiceNow best practices and platform standards.
• Partner with executive stakeholders and provide strategic recommendations.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 10+ years of overall IT experience.
• 5+ years of ServiceNow architecture experience.
• Hands-on implementation experience across multiple ServiceNow ITOM and ITAM projects.
• Strong understanding of ITIL and IT Service Management processes.
• Experience in enterprise-scale CMDB implementations.