Servicenow Solution Architect

Required Skills & Qualifications

ServiceNow Expertise

Strong hands-on experience with:

• ServiceNow Platform Architecture
• ITSM
• ITOM
• CSM
• Service Portal
• Employee Center
• CMDB

Now Assist & AI Skills

Experience with:

• ServiceNow Now Assist
• ServiceNow GenAI Controller
• AI Search
• Virtual Agent
• Predictive Intelligence
• Generative AI Implementations

Understanding of:

• Large Language Models (LLMs)
• Prompt Engineering
• RAG Architecture
• AI Governance
• Responsible AI

Agentic AI Skills

Hands-on experience designing:

• AI Agents
• Agentic Workflows
• Tool-using Agents
• Multi-agent Systems
• Autonomous Service Management Solutions

Knowledge of:

• ServiceNow AI Agents
• Agent Orchestrator
• Enterprise Agent Governance

Development Skills

Experience with:

• Agentic AI Workflow
• JavaScript
• ServiceNow Scripting
• Flow Designer
• Integration Hub
• REST/SOAP APIs
• Python (preferred)
• AI Framework Integration

Experience

• 1015 years overall IT experience
• 7+ years in ServiceNow Architecture
• 3+ years implementing ServiceNow AI capabilities
• 2+ years working with Now Assist and Generative AI solutions
• Experience leading enterprise ServiceNow transformation initiatives
• Experience architecting AI-powered workflow automation solutions

Preferred Qualifications

Certifications

• ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist

Preferred Experience

• Now Assist Implementation
• ServiceNow AI Agents
• Agentic AI Solutions
• Enterprise RAG Platforms
• Conversational AI Platforms
• Intelligent Automation Programs