Servicenow Solution Architect

Role & responsibilities

Why will you love this role?

• Work on enterprise-scale digital transformation initiatives using the ServiceNow platform.
• Design innovative and scalable solutions for global customers across multiple industries.
• Collaborate with experienced architects, consultants, and technology leaders.
• Gain exposure to complex integrations, platform modernization, and next-generation ServiceNow capabilities.
• Enjoy continuous learning opportunities, certifications, and career growth in a collaborative environment.
• Make a significant impact by delivering business-critical solutions that drive operational excellence.

We would like you to bring along

• 10+ years of overall IT experience with strong expertise in ServiceNow solution architecture.
• Hands-on experience with ServiceNow FSM, ITSM, and CMDB implementations.
• Strong understanding of ServiceNow platform architecture, data model, and best practices.
• Experience with UI Builder, Service Portal, and user experience design.
• Expertise in designing and implementing enterprise integrations using REST/SOAP APIs and IntegrationHub.
• Experience conducting customer workshops, solution demonstrations, and architectural discussions.
• Strong knowledge of ServiceNow upgrades, instance management, governance, and platform optimization.
• Excellent analytical, communication, presentation, and stakeholder management skills.

Good-to-have skills

• Experience with Dell Boomi or other enterprise integration platforms.
• Exposure to ServiceNow Integration Hub, Flow Designer, and Automation Engine.
• Knowledge of CSDM, Discovery, Service Mapping, and ITOM.
• Experience working in Agile/Scrum delivery environments.
• ServiceNow certifications such as CSA (Certified System Administrator), CAD (Certified Application Developer), and CIS (Certified Implementation Specialist).