ServiceNow Software Engineer - SecOps

Where you fit

The ServiceNow Software Engineer is a key member of Shell's Agile DevOps team, responsible for the development, configuration, maintenance, and integration of ServiceNow solutions. This role spans the full software development lifecycle, including design, programming, deployment, and decommissioning of software and third-party packages.

You will serve as a technical expert for the ServiceNow modules under your care, ensuring robust support and continuous improvement of the platform.

What you'll be doing

• Deliver software solutions across the full SDLC: design, development, deployment, and maintenance.
• Support and enhance ServiceNow modules such as ITSM, SecOps, and the overall Platform capabilities.
• Perform bug fixes and implement enhancements within Agile sprints.
• Participate in platform upgrades and new feature rollouts.
• Collaborate with PO, SOM, Architecture, and other natural team members for effective delivery.
• Maintain alignment with SDLC best practices.
  
  

What we need from you

• Bachelor's degree in IT or related field.
• Strong software engineering background with 4–7 years of experience.
• Proficiency in:
• HTML5, CSS, AJAX, .Net, Java, Webservices, Glide Record
• Client & Server-side scripting, API integrations, ACL debugging
• Experience with SaaS platforms, COTS software, and ServiceNow scripting.
• Familiarity with Agile/DevOps methodologies, CI/CD, and iterative development.
• Strong communication and collaboration skills in a global, virtual environment.
• Hands-on experience with ServiceNow administration, scripting, and integration.
• Development experience in ITSM and SecOps
  

What We Offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.
  
  

We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

IMPORTANT NOTE: After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell.