Servicenow SME / Architect

Job Description

Required Information

Details

Role

ServiceNow SME / Architect

Required Technical Skill Set

Design and implementation of ServiceNow platform in medium to large scale organization.

Desired Experience Range

7+ Years

Location of Requirement

Chennai, Pune, Indore

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• ITSM Module Expertise: Ability to flawlessly design, document, and implement the ITSM module with a CSDM-aligned CMDB.
• Experience setting up ServiceNow ITOM Discovery to find servers, network devices, and applications.
• Able to read and understand network diagrams and basic security concepts (like firewalls, subnets, and access controls).
• Experience in large-scale implementations (multi-country rollouts)
• ServiceNow Certifications: Certified in at least 2 or more ServiceNow modules -CIS-ITSM, CIS-ITOM, CIS-ITAM, CIS-ITBM, CIS-CSM, CIS-SecOps, CIS-GRC, CIS-HRSD, etc
• Technical Skills: Knowledge of web-based development languages, including JavaScript, Ajax, HTML, and CSS.
• Plan and execute Version upgrades and patching; manage update sets; coordinate regression/ATF
• Experience: Proven experience in customizations and integrations with enterprise systems, alongside the standard implementation of ServiceNow ITSM and CSM modules.

Good to have

• Exposure to pre-sales, solutioning, and responding to RFPs for ServiceNow projects
• Experience leading ServiceNow technical teams
• Experience in designing and implementing ServiceNow security and compliance controls (e.g., GDPR, SOX, HIPAA)

Role descriptions / Expectations from the Role

Responsible for interacting with customers and stakeholders for requirement gathering.

Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond.

Implementations and enhancements of Service Catalog, Workflows, Flow designers, Incident, Problem, Change, Knowledge management and CMDB modules.

Implement Reports, Dashboards, KPI and Performance Analytics for different modules of ServiceNow.

Manage ServiceNow Version Upgrading, Patching's.

Design and implementation of Service portal, widgets, Themes,

Integrate ServiceNow with other 3rd party tools using REST, SOAP web services and integration Hub.

Good knowledge on configuring Chatbot, Virtual agent, ATF, Agent workspace, Flow Designer

Strong knowledge on Non ITSM modules like ITOM, SPM(ITBM), ITAM, CSM, SecOps, GRC, HRSD.

Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.

Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues.

Consults with Process Leaders to develop appropriate technical solutions in Service Now

Follows up on outstanding development needs and provides timely status reports to the project manager.

Advises on options, risk and impacts on business/ITIL processes.

Communicates technical problems and solutions to both technical and non-technical audiences.