NOIDA · FULLTIME
ServiceNow-Service Now Architect - ITOM-Manager
Ernst Young
Noida · onsite · Posted 5d ago
Sourced from
Undisclosed7–12 yrsfulltimeNoida
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
Job Summary
As part of our EY GDS-ServiceNow team, you will work to solve client problems using the ServiceNow platform, specifically focusing on IT Operations Management (ITOM). You will get an opportunity to work with a high-quality team and build innovative solutions that address complex enterprise challenges.
The opportunity We're looking for a Technical Architect with expertise in ServiceNow ITOM architecture and implementation to join the EY GDS ServiceNow team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in driving ITOM transformation and platform strategy for global clients.
Your key responsibilities - Lead the architecture, design and implementation of ServiceNow ITOM solutions including Discovery, Service Mapping, Event Management, and Cloud Management
- Define and implement scalable CMDB architecture, governance frameworks, and data models
- Drive end-to-end ITOM strategy, aligning ServiceNow capabilities with enterprise IT operations and business goals
- Architect and deliver event correlation, observability, and AIOps solutions using ServiceNow Event Management and integrations
- Design and implement Service Mapping solutions for business services and applications
- Lead Discovery implementation, including MID Server setup, credential management, and troubleshooting
- Drive integration architecture using REST/SOAP APIs, IntegrationHub, and third-party monitoring tools
- Provide technical leadership and mentoring to development and implementation teams
- Collaborate with stakeholders to gather requirements and translate them into technical and architectural specifications
- Ensure adherence to platform best practices, governance, and security standards
- Support performance tuning, scalability optimization, and platform upgrades
- Drive DevOps and Agile delivery practices across ITOM implementations
- Conduct design reviews, code reviews, and architecture governance
- Strong expertise in ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, CMDB, Cloud Management
- Deep understanding of CMDB data modeling, CSDM framework, and data governance
- Experience in AIOps, event correlation, and monitoring tool integrations (e.g., Splunk, Dynatrace, SolarWinds)
- Knowledge of infrastructure technologies: servers, networks, cloud platforms (AWS, Azure, GCP)
- Strong JavaScript, Glide scripting, and ServiceNow platform development skills
- Experience with REST/SOAP integrations and IntegrationHub
- Strong problem-solving, analytical, and communication skills
- Bachelors degree in computer science, Engineering, or related field
- Approximately 812 years of IT experience, with significant exposure to ServiceNow ITOM
- Proven experience as a Technical Architect or Lead in ServiceNow ITOM implementations
- ServiceNow CSA certification (mandatory)
- ServiceNow CIS Discovery / Service Mapping (mandatory)
- ITIL Foundation certification (preferred)
- Experience with CSDM adoption and enterprise CMDB strategy
- Exposure to multi-cloud environments and cloud discovery
- Knowledge of latest ServiceNow releases and features
- A team of people with strong technical expertise, consulting mindset, and innovation-driven approach
- Individuals passionate about digital transformation and IT operations modernization
- Ability to work in a collaborative, fast-paced global environment
- Strong leadership, stakeholder management, and communication skills
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
DevopsAgileAIOpscloud platformsapisamazon web servicescloud managementCMDBcorrelationAgile Deliverydata modelsCapital MarketsCSDMcloudCommunication SkillsDigital TransformationArchitectureData GovernanceMicrosoft AzureData ModelingArtificial Intelligence
Section · Company
About Ernst & Young
Ernst Young
Management Consulting
44k+
employees
2002
24 years old
Gurgaon / Gurugram, Haryana
India
₹15.3L PA avg
Avg at Ernst & Young
About
At EY, our purpose is Building a better working world. The insights and quality services we provide help build trust and confidence in the capital markets and in economies the world over.
Industries
Management Consulting
Employee ratings
10 reviews
3.4/ 5
Culture
1.9
Career growth
2.3
Work-life
2.5
Employees rate it well for
Job Security36Skill Development35
Find them on