REMOTEFULLTIME
ServiceNow Senior Software Engineer - AI
Newrocket
Remote · remote · Posted 4d ago
Sourced from
Undisclosed3–8 yrsfulltimeRemote
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Section · 01
About this role
Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust-AI that delivers lasting business value.
We #
GoBeyondWorkflows
to create new kinds of experiences for our customers. Come join our Crew!
The Role
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer -AI with strong ServiceNow development implementation experience. The Senior Software Engineers/Software Engineers who provide the development of project professional services for customers.
We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
We are
#GoingBeyond
Come join our crew! What You Will Be Doing
- As a ServiceNow Senior Software Engineer- AI , you will interface with end-users, IT teams and key stakeholders to gather systems requirements.
- Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform.
- Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into any of the ServiceNow modules (ITSM, ITOM, CSM, HRSD).
- Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems.
- Write complete programming and perform testing and debugging of applications using current programming language and techniques.
- Design custom or product-based solutions based on ServiceNow applications
- Configuring integrations between ServiceNow via REST/SOAP web and other applications
- Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
- Participate in user acceptance testing of the resulting maps, impact rules and event management work
- Promote your update sets and data across applicable SN environments
- Remediate any production incidents that arise related to this scope
- Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
What You Bring Along
- 3+ years experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM,ITOM etc.)
- Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist, leveraging AI-driven insights to improve service delivery and operational efficiency.
- Hands-on experience implementing and optimizing Now Assist features such as AI-powered case summarization, resolution recommendations, and conversational workflows.
- Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
- Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
- Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
- Experience in aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Scripting.
- Thrive in strategic planning, resource allocation, production methods, and coordination of people and resources.
- Adapts quickly in a fast-paced environment
Education:
- Bachelor s or Master s degree in Computer Science, Information Technology, AI/ML, or related field.
Certifications Knowledge
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.
Preferred Certifications:
- ITIL Foundation
- ServiceNow CSA and CAD
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
AutomationTroubleshootingjdbcCADAnalyticscodingdebuggingComputer ScienceInformation TechnologyApplication Development
Section · Company
About NewRocket
Newrocket
IT Services & Consulting
501-1000
employees
2016
10 years old
Vista, California
United States
About
NewRocket enhances enterprise performance through ServiceNow, promoting a culture of collaboration and supporting employee growth across organizations.
Industries
IT Services & Consulting
Employee ratings
37 reviews
3.1/ 5
Culture
3.1
Career growth
2.6
Work-life
3.4
Employees rate it well for
Work Life Balance6Job Security5
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