ServiceNow Senior Implementation Lead - FSM/CSM

Role & responsibilities:

• Work on ServiceNow-based projects
• Design and implement complex solutions to meet customer requirements
• Configure and implement custom applications/modules
• Align closely with peers to ensure delivery on time, on budget, on scope
• Support teams working in other domains to satisfy integration needs
• Enable junior technical staff by providing designs, code reviews, best practices, solution advice etc

Desired Profile of the candidate:

• Strong understanding of ServiceNow platform architecture, applications and modules
• Hands on Experience with Field Service Management Implementations and Mobile Agent App Customization
• 5-10 years of experience in software development
• Minimum of 3 years of ServiceNow implementation experience in complex environments (CSM/FSM)
• Minimum of 5+ years of technology experience, including development, implementation, and maintenance of large-scale systems
• Proficient in all phases of the Application Development lifecycle with experience in an agile environment
• Excellent verbal and written communication skills, with experience interacting with clients at multiple levels
• Ability to work independently and manage multiple task assignments
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgement
• Eagerness to mentor junior staff
• ServiceNow certifications are preferred
• Experience with Knowledge Base platforms, ideally ServiceNow Knowledge Management application is a plus