HYDERABAD · FULLTIME
ServiceNow Scrum Master
cgi group
Hyderabad · onsite · Posted 12d ago
Sourced from
Undisclosed8–13 yrsfulltimeHyderabad
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Section · 01
About this role
Position Description:
Skills:
What you can expect from us:
Role: ServiceNow Scrum Master
Exp: 6-12 yr
Location: Hyderabad
Job Description:
Owns the day-to-day flow of delivery for a ServiceNow product squad
running Agile ceremonies, protecting the team from noise, and giving the Product Owner and wider stakeholders a clear, honest view of progress. One generic profile applies across all six squads; the delivery pattern doesnt change by product, only the backlog content does.
Roles and Responsibilities:
Facilitate sprint planning, daily stand-ups, sprint reviews and retrospectives
Own and maintain the squads backlog structure and hygiene in partnership with the Product Owner
Track and report sprint velocity, burn-down/burn-up and flow metrics
Identify, escalate and help remove delivery blockers and dependencies
Coordinate cross-squad dependencies with other ServiceNow Scrum Masters and Product Owners
Coach the squad on Agile/Scrum practice and continuous improvement
Maintain visibility of risks, issues and decisions in the squads agreed reporting format
Support onboarding of new squad members Accenture, GCC or permanent into the squads ways of working.
Must-Have Skills
Scrum Master / Agile Delivery experience in an enterprise technology environment
Strong knowledge of Agile/Scrum methodologies
Working knowledge of Kanban
Experience managing and maintaining product/sprint backlogs
Experience with ServiceNow Agile Development or equivalent enterprise backlog management tools
Strong experience facilitating Agile ceremonies:
oSprint Planning
oDaily Stand-ups
oSprint Reviews
oRetrospectives
oSprint Measurement and Metrics
oEstablishing and Managing Collaborative work flows on Confluence Platform.
Experience tracking Sprint Velocity, Burndown/Burnup and Flow metrics
Ability to identify, manage and escalate delivery blockers, risks and dependencies
Experience managing cross-team/cross-squad dependencies
Strong stakeholder management and communication skills
Strong conflict resolution and facilitation skills
Ability to communicate with both technical and non-technical stakeholders
Experience preparing and presenting delivery status, risks and metrics to senior stakeholders
Experience working in a blended delivery model / multi-vendor environment
Experience supporting team onboarding and establishing Agile ways of working
CSM, PSM I or equivalent Scrum Master certification, or willingness to obtain it during probation
Good-to-Have Skills
ServiceNow-specific Scrum Master experience
Experience working on a ServiceNow delivery programme
SAFe certification or experience working in a scaled Agile environment
Experience managing multiple squads simultaneously
Experience working as a shared/part-time Scrum Master across multiple teams
Experience coordinating with multiple Scrum Masters and Product Owners
Experience in enterprise ServiceNow implementations
Knowledge of ServiceNow Agile Development / Agile 2.0 capabilities
Experience with Agile metrics and delivery dashboards
Experience driving continuous improvement across Agile teams
Experience working with Accenture, GCC, permanent employees or other blended workforce models
#LI-PS18
Exp: 6-12 yr
Location: Hyderabad
Job Description:
Owns the day-to-day flow of delivery for a ServiceNow product squad
running Agile ceremonies, protecting the team from noise, and giving the Product Owner and wider stakeholders a clear, honest view of progress. One generic profile applies across all six squads; the delivery pattern doesnt change by product, only the backlog content does.
Roles and Responsibilities:
Facilitate sprint planning, daily stand-ups, sprint reviews and retrospectives
Own and maintain the squads backlog structure and hygiene in partnership with the Product Owner
Track and report sprint velocity, burn-down/burn-up and flow metrics
Identify, escalate and help remove delivery blockers and dependencies
Coordinate cross-squad dependencies with other ServiceNow Scrum Masters and Product Owners
Coach the squad on Agile/Scrum practice and continuous improvement
Maintain visibility of risks, issues and decisions in the squads agreed reporting format
Support onboarding of new squad members Accenture, GCC or permanent into the squads ways of working.
Must-Have Skills
Scrum Master / Agile Delivery experience in an enterprise technology environment
Strong knowledge of Agile/Scrum methodologies
Working knowledge of Kanban
Experience managing and maintaining product/sprint backlogs
Experience with ServiceNow Agile Development or equivalent enterprise backlog management tools
Strong experience facilitating Agile ceremonies:
oSprint Planning
oDaily Stand-ups
oSprint Reviews
oRetrospectives
oSprint Measurement and Metrics
oEstablishing and Managing Collaborative work flows on Confluence Platform.
Experience tracking Sprint Velocity, Burndown/Burnup and Flow metrics
Ability to identify, manage and escalate delivery blockers, risks and dependencies
Experience managing cross-team/cross-squad dependencies
Strong stakeholder management and communication skills
Strong conflict resolution and facilitation skills
Ability to communicate with both technical and non-technical stakeholders
Experience preparing and presenting delivery status, risks and metrics to senior stakeholders
Experience working in a blended delivery model / multi-vendor environment
Experience supporting team onboarding and establishing Agile ways of working
CSM, PSM I or equivalent Scrum Master certification, or willingness to obtain it during probation
Good-to-Have Skills
ServiceNow-specific Scrum Master experience
Experience working on a ServiceNow delivery programme
SAFe certification or experience working in a scaled Agile environment
Experience managing multiple squads simultaneously
Experience working as a shared/part-time Scrum Master across multiple teams
Experience coordinating with multiple Scrum Masters and Product Owners
Experience in enterprise ServiceNow implementations
Knowledge of ServiceNow Agile Development / Agile 2.0 capabilities
Experience with Agile metrics and delivery dashboards
Experience driving continuous improvement across Agile teams
Experience working with Accenture, GCC, permanent employees or other blended workforce models
#LI-PS18
Skills:
- Risk management
- Scrum Master
- Agile
- ServiceNow
- Stakeholder management
What you can expect from us:
Together, as owners, lets turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our teamone of the largest IT and business consulting services firms in the world.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our teamone of the largest IT and business consulting services firms in the world.
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Section · 02
Skills
KanbanServicenowWaterfallitsmRequirement GatheringAgileScrumIncident ManagementITILConfluenceuser storiessafeBusiness AnalysiscsmJavascriptJira AtlassianSQLProject ManagementDelivery ManagementJava
Section · Company
About CGI Group
cgi group
IT Services & Consulting
19.0k+
employees
1976
50 years old
Bangalore / Bengaluru, Karnataka
India
₹11.9L PA avg
Avg at CGI Group
About
CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments.
Industries
IT Services & ConsultingMarketing & Advertising
Employee ratings
10 reviews
4.0/ 5
Culture
2.9
Career growth
2.2
Work-life
3.7
Employees rate it well for
Work-Life Balance42Company Culture41
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