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ServiceNow SAM Pro -Walkin Interview--27th June --Bangalore

Roles and Responsibilities

Design, implement, and maintain ITSM processes using ServiceNow platform.
Configure and customize workflows, business rules, and integrations to meet client requirements.
Develop technical documentation for configuration changes made to the system.
Collaborate with cross-functional teams to identify areas for process improvement and implement changes accordingly.
Provide training and support to clients on ServiceNow platform.

Desired Candidate Profile

6-11 years of experience in ITIL v3/4 certification or equivalent experience in ITSM domain.
Bachelor's degree in Any Specialization (B.Tech / B.E.).
Strong understanding of ServiceNow SAM Pro module including Ham, Sam, ITACM, design, run, and continuous improvement concepts.
Experience working with Salesforce/M365 integration is an added advantage.

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