ServiceNow Project Manager/Scrum Master
Prodapt Solutions · Chennai · onsite · Posted 57d ago
Undisclosed6–11 yrsfulltimeSourced from
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About this role
Overview
Responsibilities
Requirements
We are seeking a seasoned ServiceNow Technical Lead to own the end-to-end design, development, and delivery of solutions across the ServiceNow platformwith a strong emphasis on Customer Service Management (CSM), Virtual Agent, Integrations, CMDB, and Now Assist (GenAI) capabilities. The ideal candidate will combine deep platform expertise with strong leadership, solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes.
Responsibilities
- 6+ years of hands-on experience with the ServiceNow platform, including 3+ years in a technical lead or solution architect role.
- Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations.
- Strong development expertise in JavaScript, Glide API, and core ServiceNow components: Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.
- Solid integration experience using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub, webhooks, and event-based integrations (e.g., Jira, Azure, MS Teams, Slack).
- Hands-on CMDB experience including class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs.
- Experience designing and configuring Virtual Agent solutions (NLU models, topics, dialog flows, and deflection strategies).
- Exposure to Now Assist / GenAI capabilities, including grounding responses using Knowledge and CMDB.
- Strong understanding of SDLC, Agile/Scrum, and ServiceNow DevOps practices (Update Sets, App Repository, ATF).
Requirements
- Excellent communication, stakeholder engagement, and technical documentation skills.
- Bachelor''s degree.
- ServiceNow Certification - Good to Have.
Sourced from naukri
Skills
Customer ServiceScrum masterDevopsAgileScrumGlideMid ServerREST/SOAP APIsapisCMDBproject managerintegrationsOAuthDevOps practicesnow assistclient scriptsJavascriptJira AtlassianArchitectureMicrosoft AzureGlide API
About Prodapt
Prodapt Solutions
IT Services & Consulting
3.0k+
employees
1999
27 years old
Chennai, Tamil Nadu
India
About
Prodapt Solutions specializes in connected technology services, supporting telecom operators and digital service providers in optimizing their networking capabilities.
Industries
IT Services & ConsultingTelecom
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