ServiceNow Professional (ITSM, ITOM, HRSD, CSM, GRC)
Infosys · Bengaluru · onsite · Posted 72d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Educational Requirements
Master Of Engineering,Master Of Technology,Bachelor Of Science,Bachelor Of Engineering,Bachelor Of Technology,BCA,BTech
Service Line Cloud Infrastructure Services
Responsibilities - Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
- Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center.
- Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs.
- Integrations knowledge using REST, SOAP
- Hands-on Experience on Service Portal
- Hands-on Experience on Performance Analytics
- Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements
- Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how toquestions
- Define complex application development administration and programming standards.
- Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.
- Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents.
- Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage
Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM
Preferred Skills: - Technology->Infra_ToolAdministration-ITSM->ServiceNow
- Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM
- Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD
- Technology->Infra_ToolAdministration-ITSM->ServiceNow-GRC
- Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM
- Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM
Sourced from naukri
Skills
ScriptingServicenowitsmTechnical Supportconfiguration managementAsset ManagementgrcProgrammingAnalyticsCloud Infrastructurebusiness rulesuiitomprogramming standardscloudREST APIApplication DevelopmentSOAP
About Infosys
Infosys
IT Services & Consulting
323.6k+
employees
1981
45 years old
Bengaluru/Bangalore, Karnataka
India
About
Infosys is a global leader in next-generation digital services and consulting.
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